Print Spooler Crashes

[Fraser Dickson]

All,

I wonder if anyone could help. Occasionally while running
print jobs I get the following error:

Runtime Error!
Program C:\Winnt\System32\Spoolsv.exe

Abnormal Program Termination

Can anyone assist? I have been advised to check the Dr
Watson log (drwtsn32.log) however this does not appear to
be produced when this crashes!

Please help!
Thanks
Fraser

 

[Bill Peele [MS]]

--------------------

From: "Fraser Dickson" <[email protected]>
Subject: Print Spooler Crashes
Date: Fri, 19 Mar 2004 07:00:39 -0800
Newsgroups: microsoft.public.win2000.general

All,

I wonder if anyone could help. Occasionally while running
print jobs I get the following error:

Runtime Error!
Program C:\Winnt\System32\Spoolsv.exe

Abnormal Program Termination

Can anyone assist? I have been advised to check the Dr
Watson log (drwtsn32.log) however this does not appear to
be produced when this crashes!

Please help!
Thanks
Fraser

----

Fraser,

The most common causes of the Print Spooler service stopping are printer drivers, third-party custom port monitors and
third-party print providers. If a new printer or printer driver was added recently try removing it to see what happens.

Check the following registry key for third-party monitors, removing any non-default monitors after exporting the key as a
backup:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors

The default port monitors are:

AppleTalk Printing Devices (When Services for Macintosh is installed)
BJ Language Monitor
Local Port
PJL Language Monitor
Standard TCP/IP Port
USB Monitor
Windows NT Fax Monitor
LPR Port

Check the following registry key for third-party print providers, removing any non-default print providers after exporting the
key as a backup:

KEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers

The default print providers are:

Internet Print Provider
LanMan Print Services

We would then need to stop and restart the Print Spooler service for these changes to take affect.

Bill Peele
Microsoft Enterprise Support

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