print queue problem

[Rvz76]

Hello all,

I have a problem in installing my new wifi printer (Olivetti simple Way
wifi).
The installer stops, claiming that I still have print jobs in queue.
I checked and the print queue is empty. I also stopped and restarted
the print spooler, but still I cannot install the print software.
Does anyone know whether there are registry keys / files that I should
delete or edit in order to really clean the queue?
Or, what can make the sw "think" there something in the print queue?

Thank you in advance

rvz

 

[Jan Alter]

Hello all,

I have a problem in installing my new wifi printer (Olivetti simple Way
wifi).
The installer stops, claiming that I still have print jobs in queue.
I checked and the print queue is empty. I also stopped and restarted
the print spooler, but still I cannot install the print software.
Does anyone know whether there are registry keys / files that I should
delete or edit in order to really clean the queue?
Or, what can make the sw "think" there something in the print queue?

Thank you in advance

rvz

Hi,

You might try going to the Olivetti web site and see if there is an updated
installation program for your OS. You may also find some troubleshooting
tips for reinstallation of the software. Additionally there may be a tech
support phone number you can use to help get the printer installed.
Certainly there are registration keys that get installed and you might
try looking for Olivetti, but additionally some of the drivers may have
already been installed and unless you have the driver list indicating
exactly which ones are used you may not get them all deleted for a new
installation.

 

[Rvz76]

Thank you for the help.
I successfully installed the printer on another laptop.
The problem resides in my laptop, which says there
is something in the print queue, even if it's not true.
Ichecked the olivetti site, with no help.

rvz

 

[GioDoe]

Thank you for the help.
I successfully installed the printer on another laptop.
The problem resides in my laptop, which says there
is something in the print queue, even if it's not true.
Ichecked the olivetti site, with no help.

Hello,
Did you (or anyone else) manage to solve this problem?
I got the latest drivers from the Olivetti web site, but they are
useless. Any idea about what is causing it?

Thanks,
G.

 

[sdonnels]

Thank you for the help.
I successfully installed the printer on another laptop.
The problem resides in my laptop, which says there
is something in theprintqueue, even if it's not true.
Ichecked the olivetti site, with no help.

rvz

"Jan Alter" <[email protected]> ha scritto nel messaggio





- Show quoted text -

To check if your print queue is truly empty...stop the print spooler
service..

navigate to :

windows\system32\spool\PRINTERS\

delete any files in this directory...(not sure if you need to enable
hidden files and folders options in folder options).