Can't Purge Doc from Queue

[garcpr]

I can't purge a document from my printer queue no matter what I do, and
it seems to be blocking anything else from printing. I badly need to
get my printer working.

I have a W XP desktop and a MAC iBook notebook networked together.
I've not been able print directly from the iBook to the HP 3845 Deskjet
directly connected to the desktop (my only printer) since setting up
the network a couple of months ago. Have had to copy docs over to the
desktop and then print them.

I decided to try to solve this problem. I've had no success, and now I
CAN'T PRINT AT ALL.

The iBook doc I tried to print from the iBook over the network got
entered in the printer queue. When it didn't print, I canceled it.
It's listed as being deleted but never goes away permanently.

Stopping the Print spooler and restarting and rebooting removes it from
view, but when i try to print something else, it's there again first on
the list, blocking the new docs from printing. I've fooled with print
spool settings, etc.

The iBook is not the problem. I have the network shut off.

I've checked and I have the latest driver for the HP 3845 Deskjet.

I'd appreciate a suggestion on how to permanently remove this albatross
from my W XP print queue.

Thanks.

Gar Cooper

 

[Don Phillipson]

I can't purge a document from my printer queue no matter what I do, and
it seems to be blocking anything else from printing. I badly need to
get my printer working.

If working solely in Windows, I would uninstal the
printer, remove any leftover files, reboot, then reinstal.
(Removing leftovers would be easy if you had
chosen to instal the printer to its own folder e.g.
C:\Hardware\Printer.)

 

[measekite]

1. uninstall your print driver.
2. reboot the computer (cold start)
3. install the print driver
4. again reboot the computer

there are other ways but with these 4 steeps it all should work again.

 

[garcpr]

Thanks for your suggestion.

 

[garcpr]

Thanks for your suggestion.