Preview pane blank

A

Alice

Suddenly my preview pane is blank, nothing. After several seconds the bar
with To, From, etc. appears, and it shows the attachment paper clip.
Sometimes I can hit that paper clip to see the message and sometimes it says
it can't find the attachment.

What is going on here and how do I make it start acting right again????
 
G

Gary VanderMolen

That symptom can be caused by interference from an antivirus program.
Which antivirus are you running? Some of them cause problems with
Windows Mail over time. As a minimum, email scanning in the antivirus
should be turned off, although that may not be sufficient to eliminate
all bad effects. In a worst case scenario, your antivirus may need to be
uninstalled/reinstalled or replaced.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

As an alternative to replacing your antivirus, consider upgrading to
Windows Live Mail, because it is less prone to suffering bad effects from
overly intrusive antivirus programs:
http://download.live.com/wlmail

Gary VanderMolen, Microsoft MVP (Mail)
------------------------------------------------------

"Alice" wrote in message
Suddenly my preview pane is blank, nothing. After several seconds the bar
with To, From, etc. appears, and it shows the attachment paper clip.
Sometimes I can hit that paper clip to see the message and sometimes it says
it can't find the attachment.

What is going on here and how do I make it start acting right again????
 

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