Powerpoint file prints what is NOT veiwed

[Guest]

I have been in digital printing for awhile now and never have seen something
like this. I have client who on last Friday submitted an powerpoint for
printing. This file printed without complications to Pdf then submitted to
the printer. We found the file at the pdf stage was not the same as the
source. It was different in type and layout and even background images, It
was like a completely different document. I thought it must have been a
mistake so I resubmitted to the printer direct this time. Same result.To my
surprise what I found was the file was not printing as my Powerpoint was
showing. Client was angry and sent the job elsewhere where she says no
problem at that end (they always say that). What caused this malfunction? How
do I explain it to my customer and Salesman? We use Windows 2000 Pro. &
Powerpoint 2000.

 

[Steve Rindsberg]

Were you by any chance getting e.g. Notes pages printed when the client wanted
the slides pages, or something of that nature?



I

 

[Guest]

Handouts two per page. I have also today tried outputing to several different
print drivers (of colour devices I have in my possesion with there own
servers) Fiery-canon 3220, Edox-clc1000, Edox-clc5000 & Edox-novajet750 to
postscript the distilled as acrobat 3.0 then as 6.0. Same result... for
testing purposes I selected a page that shows this problem best output as a
single slide in this case. It's almost like there is something in the
template overriding the actual view but there is nothing that can be selected
to edit the background in that page. Could it be something in the newer
versions of powerpoint & plugins associated with?

 

[Steve Rindsberg]

Handouts two per page. I have also today tried outputing to several different
print drivers (of colour devices I have in my possesion with there own
servers) Fiery-canon 3220, Edox-clc1000, Edox-clc5000 & Edox-novajet750 to
postscript the distilled as acrobat 3.0 then as 6.0. Same result... for
testing purposes I selected a page that shows this problem best output as a
single slide in this case. It's almost like there is something in the
template overriding the actual view but there is nothing that can be selected
to edit the background in that page. Could it be something in the newer
versions of powerpoint & plugins associated with?

It's possible that an installed add-in might be trapping the print event and
somehow doing something it shouldn't be doing.

Do you have many add-ins installed? Which ones?
There's a macro here to get a reasonably accurate listing of them ... I wouldn't
rely on what you see in Tools, Addins:

What add-ins are loaded?
http://www.rdpslides.com/pptfaq/FAQ00655.htm

I'd be happy to have a look at a sample slide or two if you're free to send a
short version of the presentation. Either email to steve atsign pptools dot com
or better, post it someplace where others can look too and post the url here.

I'd zip the presentation and one of the PDFs you got from it so we can tell
exactly what you're seeing.

 

[Guest]

Any suggestions?

 

[Steve Rindsberg]

Any suggestions?

Lots. In the message you just responded to. ;-)

 

[Guest]

I enclosed a sample of pdf of the same file to your email and sample of the
first few pages to your email.What I have figured out so far... by accident
is if you isolate the page(4) in a new document and delete the other pages it
prints correctly. If you leave it in the document with the starting pages say
from pages 1-4 it prints incorrectly as well.

 

[Steve Rindsberg]

I enclosed a sample of pdf of the same file to your email

It never got here.

If you used the reply by email command in Outlook or whatever, that won't work.
The email it sees is deliberately munged.

Make the obvious changes to this and give it another shot:

steve at-sign pptools dot com

 

[Guest]

I have found through a demo of 2003 powerpoint that it prints corrected.
Rather slowly but has resolved this issue being a outdated version conflict.
Hope this helps any else with this problem.
Thanks for your help.