Powerpoint Crashing when trying to Print

[Guest]

I've got one user when she tries to print from Powerpoint it crashes, no
specific error message given other than that it has to close down.

I have checked the event logs and found the following error in the event log

Faulting application powerpnt.exe, version 11.0.8110.0, stamp 4519c2a0,
faulting module rpcrt4.dll, version 5.1.2600.2180, stamp 411096ae, debug? 0,
fault address 0x0001a7f1.

We are using Office Xp professional
Powerpoint 2003

I have already, done a re-install on office 2003 and this has not resolved
this issue.

Could somebody please help me on this issue

 

[Glen Millar]

Hi,

Seems to relate to Windows rather than Office. You running XP SP2?

Might pay to check system files:

Click Start, Run, type SFC /SCANNOW

Also, make sure you have a local printer installed by default, even if you
don't use it. PowerPoint goes looking for it.

Please let us know how you get on with it!

--

Regards,

Glen Millar
Microsoft PPT MVP

Tutorials and PowerPoint animations at
www.pptworkbench.com

glen at pptworkbench dot com

Please tell us your PowerPoint / Windows version,
whether you are using vba, or
anything else relevant

 

[Guest]

I have come across this before and found that re-installing the printer
drivers usually solves the problem. I have no idea why.

Good Luck