Power Point locks up when opening

[Guest]

PP 2002 consistently locks up when opening. I have tried performing a
repair.... no change. I have tried running in safe mode ... no change. I
have uninstalled and re-installed office.... no change. Other Office apps
work fine. I have noticed that when I uninstall office, it leaves the files
and registry entries in place.
Suggestions? TIA

 

[Steve Rindsberg]

PP 2002 consistently locks up when opening.

How are you starting it?
At what point does it lock up?

The more exactly you can describe it, the better.

I have tried performing a

 

[Guest]

The program locks up when I launch it either by clicking on the application
icon or when I try to open an existing PP file. I have tried opening is safe
mode (CTLR + App). All that I get is a white screen with a border around it.
Later, I receive the "progam is not responding" message.
At one point, I was able to boot the machine in safe mode and then run PP.
But today, when I tried, it locked up.

 

[Steve Rindsberg]

If you can open in safe mode, try Detect and Repair from the Help menu.

If that doesn't solve it, try this:

How to set graphics hardware acceleration back
http://www.rdpslides.com/pptfaq/FAQ00129.htm

 

[Guest]

Thanks for the link. I have tried slowing and even disabling hardware
acceleration. It did not help. I installed new video drivers.... no change.
When I launch PP, the license screen appears and then a gray screen with the
PowerPoint Title bar appears. That is as far as it goes.
The app log indicates that PP is a "hanging application".
I am wondering if this could be a memory issue???

 

[Steve Rindsberg]

Thanks for the link. I have tried slowing and even disabling hardware
acceleration. It did not help. I installed new video drivers.... no change.
When I launch PP, the license screen appears and then a gray screen with the
PowerPoint Title bar appears. That is as far as it goes.

Just to be sure: do you mean the splash screen? In other words, it's not something
that's asking you to accept the terms of a license, is it?

One other thing I can think of: set the video resolution to something bog standard
like 1024x768 and 24-bit or 32-bit color. If it's already set there, try a different
resolution or color depth. Then start PPT.

Note that each time it hangs, you will want to either:

- Restart the PC or, at the very least
- Press Ctrl+Alt+Del, to to the Task List, processes tab and kill the Powerpnt.exe
process