POP3 Problem

[Jay Gourley]

I have an Outlook 2003 client that keeps downloading the same three mail
items from a POP3 service and won't download newer messages that are in the
same mailbox. The user can see what's in the mailbox by using webmail. The
server is an Exchange 2003 server. But when she accesses it by POP3 she
gets a new copy of the same three messages every time she does a send and
receive. The other messages won't download. She's done a
detect-and-repair. The communication with the POP3 server seems fine.
Other users of other mailboxes on the server are not having a problem. What
could cause this?

 

[Chuck Davis]

-----Original Message-----
I have an Outlook 2003 client that keeps downloading the same three mail
items from a POP3 service and won't download newer messages that are in the
same mailbox. The user can see what's in the mailbox by using webmail. The
server is an Exchange 2003 server. But when she accesses it by POP3 she
gets a new copy of the same three messages every time she does a send and
receive. The other messages won't download. She's done a
detect-and-repair. The communication with the POP3 server seems fine.
Other users of other mailboxes on the server are not having a problem. What
could cause this?


.

I would suggest that she delete the offending messages via
web mail.

 

[msnews.microsoft.com]

That's a good idea, but she had already thought of that before she contacted
me. The messages don't appear to be in the mailbox. Sorry I forgot to
mention that earlier.

 

[Tim Diekhans]

Wed, 10 Nov 2004 20:18:11 -0500 Jay Gourley: wrote

I have an Outlook 2003 client that keeps downloading the same three mail
items from a POP3 service and won't download newer messages that are in the
same mailbox. The user can see what's in the mailbox by using webmail. The
server is an Exchange 2003 server. But when she accesses it by POP3 she
gets a new copy of the same three messages every time she does a send and
receive. The other messages won't download. She's done a
detect-and-repair. The communication with the POP3 server seems fine.
Other users of other mailboxes on the server are not having a problem. What
could cause this?

are you accessing the exchange server account via pop3? or are there any
other pop3 accounts configured within this profile?

 

[Jay Gourley]

Tim-- I think the problem was something wrong with a message in the mailbox,
but it was not the messages that kept downloading anew. I'll post more in a
reply to another message in this thread. To answer your questions: She is
accessing the Exchange server via POP3. That POP3 connector is the only
mail connector in that Outlook profile. --Jay

 

[Jay Gourley]

Chuck Davis-- The three messages that were repeating were in the mailbox,
despite what I said in an earlier reply; but they were not the problem.
Erasing them did not help. However, the problem apparently was another
message. The problem instantly disappeared when I erased messages from
around that timeframe. Thanks for your help. --Jay

 

[Lanwench [MVP - Exchange]]

I have an Outlook 2003 client that keeps downloading the same three
mail items from a POP3 service and won't download newer messages that
are in the same mailbox. The user can see what's in the mailbox by
using webmail. The server is an Exchange 2003 server. But when she
accesses it by POP3 she gets a new copy of the same three messages
every time she does a send and receive. The other messages won't
download. She's done a detect-and-repair. The communication with
the POP3 server seems fine. Other users of other mailboxes on the
server are not having a problem. What could cause this?

In addition to the other replies, I suggest that rather than having remote
users use POP, you set up RPC over HTTP(s) (if they're on WinXP) or use
VPN - so that they can connect directly to the mailbox & sync to an offline
file/use cached mode.