Policy set which prevents connecting to print queue

[Sue Mincks]

Trying to add Color Laserjet 8550DN printers to Dell GX270
workstation running XP. Get error message "A policy is in
effect on your computer which prevents you from connecting
to this print queue". Where is the policy and how do I
change it? I'm able to add our black/white laserjet
printers...just not the color printers. HELP!!!

 

[Alan Morris\(MSFT\)]

There is a policy on XP SP1 that prevents true connections to "untrusted"
(not in the same domain forest) servers. Most likely the mono laser is in
the driver.cab file on the client and a driver is added from the local
client rather than copying the driver from the server.

http://support.microsoft.com/default.aspx?scid=kb;en-us;319939
Description of the Point and Print Restrictions Policy Setting in Windows
Server 2003 and Windows XP


a.. By default, this policy setting is not configured. If you do not
configure this policy setting, users cannot download Point and Print drivers
from computers that are not in their Active Directory forest. The result of
not configuring the setting is the same as enabling the policy and setting
it to Users can only Point and Print to machines in their Forest.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

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