"Please wait while Microsoft Outlook Exits." hell

[DC]

Hi there,

I'm going nuts here with Outlook 2000 hanging on exit. Every time it stops
on "Please wait while...". OL XP and 2003 work fine on the same mailbox.
Other mailboxes work fine with OL 2000. There is no problem with OL 2000
running in IOM.
Did the restore of the C partition from ghost image which was created (~ 2
months ago) when everything was working fine. Result - same hanging occurs.
Did try to run "Outlook /safe"; Word is not the editor; no add-ins of any
kind; no fax installed in Outlook; Offline disabled.

After looking at this scenario, I came to the conclusion that there might be
a problem with the mailbox itself. I did run isinteg.exe. It found some
errors and fixed them. Still no change in Outlook's behaviour.

The are no errors in event log of workstation or server.

Configuration:
Workstation
Windows Professional 2000 SP4 + all updates
Outlook 2000 SP3 + all updates
Symantec AV Client with Microsoft Exchange Realtime Protection
Server
Windows 2000 Server SP4 + all updates
Exchange 2000 SP3 + post SP3 update
Symantec AVF for Exchange

Outlook 2000 settings:
CW mode
Exchange
No Fax
No Add-Ins
Text as default mail format (not using word)

Anyone got any ideas what else can/should be done to fix?

TIA
Dave


PS
Pure coincidence or it might be related but it seemed to start happening
some time after installing ProWrite & Aladdin's Word Documents on another
machine that has Windows XP + Outlook XP and is connecting to the same
mailbox. Un-installing them made no difference.

 

[Guest]

Hi DC
Did you find solution to your problem? I am facing the same problem here with Outlook 2000 (Same cofiguration as your's

Sunith
----- DC wrote: ----

Hi there

I'm going nuts here with Outlook 2000 hanging on exit. Every time it stop
on "Please wait while...". OL XP and 2003 work fine on the same mailbox
Other mailboxes work fine with OL 2000. There is no problem with OL 200
running in IOM
Did the restore of the C partition from ghost image which was created (~
months ago) when everything was working fine. Result - same hanging occurs
Did try to run "Outlook /safe"; Word is not the editor; no add-ins of an
kind; no fax installed in Outlook; Offline disabled

After looking at this scenario, I came to the conclusion that there might b
a problem with the mailbox itself. I did run isinteg.exe. It found som
errors and fixed them. Still no change in Outlook's behaviour

The are no errors in event log of workstation or server

Configuration
Workstatio
Windows Professional 2000 SP4 + all update
Outlook 2000 SP3 + all update
Symantec AV Client with Microsoft Exchange Realtime Protectio
Serve
Windows 2000 Server SP4 + all update
Exchange 2000 SP3 + post SP3 updat
Symantec AVF for Exchang

Outlook 2000 settings
CW mod
Exchang
No Fa
No Add-In
Text as default mail format (not using word

Anyone got any ideas what else can/should be done to fix

TI
Dav


P
Pure coincidence or it might be related but it seemed to start happenin
some time after installing ProWrite & Aladdin's Word Documents on anothe
machine that has Windows XP + Outlook XP and is connecting to the sam
mailbox. Un-installing them made no difference

 

[Mr. Champagne]

We are having the same problem with mulitple computers here. I wonder
if it's tied into the new critical patch that Microsoft recently
released.

Has anyone found a fix yet?

 

[John]

In our case OL2000 hangs on exit if a user uses OL2003 with cache mode
enabled to address the same mailbox. She actually rebuilt my mailbox and
even moved it to a different Exchange server only to have the hanging on
exit in OL2000 to reappear. I gave up and changed to OL XP at work an OL2003
at home to get around the OL2000 problem. After more people began accessing
there Exchange Mailboxes with OL2003 more people started seeing the same
thing. So I called her again to see if this had been resolved. This is what
she sent me. Note I have not tried this as I move to OL XP . Your mileage
may vary.



Yes, multiple calls. If they are having a problem, they will need to call
the Help Desk and open a ticket.

They can also run the utility themselves.

They need to turn off Cache Mode on Outlook 2003, then:

At work from a DOS Prompt, type "outlook.exe /cleanfreebusy".

They need to be out of Outlook before running the command and they have to
be assigned to the directory that contains the Outlook.exe file.

After running the command, they may need to build a new Outlook profile.
They can then switch back to their original profile.

 

[Kristabelle27]

MS Post-SP3 Patch

There is a patch for this issue. It is applied to the client pc.

http://support.microsoft.com/?kbid=834005

Unfortunately you have to contact MS to get it. I've used it on several PC's and it has been working great.