Please help!

[Karie]

Hello,

I have a major problem. My Win XP is constantly
restarting itself mostly after I get connected to the
internet. The message that appears is as the following:

"This system is shutting down. Please save all work in
progress and log off. Any unsaved changes will be lost.
This shutdown was initiated by NT Authority system.
Windows must now restart because the Remote Procedure
Call (RPC) service terminated unexpectedly."

After the appearing of this message there is a 1 minute
countdown and after a minute my computer restarts itself.
Why does it happen and how can I stop that?

Thanks. Karie

 

[dev]

Karie said:

Hello,

I have a major problem. My Win XP is constantly
restarting itself mostly after I get connected to the
internet. The message that appears is as the following:

"This system is shutting down. Please save all work in
progress and log off. Any unsaved changes will be lost.
This shutdown was initiated by NT Authority system.
Windows must now restart because the Remote Procedure
Call (RPC) service terminated unexpectedly."

After the appearing of this message there is a 1 minute
countdown and after a minute my computer restarts itself.
Why does it happen and how can I stop that?

It's always helpful to search for your topic in the group. "RPC" or
"remote" will bring up dozens of posts with tips and links that fix this
worm. Also visit http://google.com and type "blaster" into the search box.

 

[William Gower]

Could be the Blaster virus. Have you run an Anti-virus program to check it
out?

 

[DL]

Often a virus - mblaster or varient

Courtesy of MVP Ken Blake:

MSBlaster worm. To remove it, do the following:

The following instructions are in three parts

1. Stop it from running

2. Remove it from your system

3. Make sure it doesn't come back

Before beginning, if you have an always-on internet connection,
it's a good idea to disconnect it.

1. Stop it from running

Press Ctrl-Alt-Delete to bring up the Task Manager, then on the
Processes tab, click msblast.exe and then "End process." Reply
"Yes" to the warning message that comes up.

This stops the worm from running, so your system will not shut
down. However, it doesn't remove it, and if that's all you do, it
will start up again the next time you boot.

***

2. Remove it from your system

a. Start the registry editor program, regedit, by going to Start

Run, and typing REGEDIT

Navigate to HKEY_Local_Machine\Software\Microsoft\Windows\Current
Version\Run by clicking the plus signs next to each of the
folders in the left hand pane. When you get to the last of them,
Run, click the word Run itself.

Find an entry called "Windows Auto Update" on the right side.
Right-click it and delete it.

b. Do a Windows search for msblast, and delete all files found.

The worm is now gone, and won't start again the next time you
boot. But if that's all you do, you can get reinfected just as
you did the first time.

***

3. Make sure it doesn't come back

a. Make sure you're running a firewall that prevents worms like
this from getting in. You can enable the built-in Windows XP
firewall, or download and install another one such as the free
version of ZoneAlarm. To enable the built-in firewall, go to
Control Panel, double-click Networking and Internet Connections,
then click Network Connections. Right-click your connection, then
click Properties, and on the Advanced tab, click the option
"Protect my computer and network..."

b. If you've disconnected your internet connection, reconnect it.
Download and install the Microsoft patch at
http://download.microsoft.com/downl...e-b7a52a983f01/WindowsXP-KB823980-x86-ENU.exe

That will remove the vulnerability that the worm exploits.

c. Be sure you are running an anti-virus program, and that you
regularly download the latest updated virus definitions.
--
HTH...Please post back to this thread

~Robear Dyer (aka PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

Protect Your PC
http://www.microsoft.com/security/protect/default.asp