Please help: Word cannot open the existing (normal.dot) - Normal dot problem.jpg (0/1)

[Cast8Away]

Please help

the attachment shows what error I get when I open Microsoft outlook.
Word is my email word processor.

This appears every time I open outlook.
This also happens every time I open word.

Could some one explain to me how I can help this from happening???

This started to happen while I was working and there was a power bump
(lightning strike near by).

any help would be appreciated.


Cast8Away AKA Dobbie

May Your Sock Count Always Be Even

 

[Francine Otterson]

It sounds as thought your Microsoft Word template is corrupted. I typically
resolve this by searching for the normal.dot file rename it to normal.olddot
(so Word will no longer use it). Close all apps and restart system and a
new file normal.dot file should be create for you.

Regards,

 

[Cast8Away]

It sounds as thought your Microsoft Word template is corrupted. I typically
resolve this by searching for the normal.dot file rename it to normal.olddot
(so Word will no longer use it). Close all apps and restart system and a
new file normal.dot file should be create for you.

Regards,

Thanks much for the info.... Ill remember that the next time it
happens....

All better now...

Cast8Away AKA Dobbie

May Your Sock Count Always Be Even

 

[Cast8Away]

It sounds as thought your Microsoft Word template is corrupted. I typically
resolve this by searching for the normal.dot file rename it to normal.olddot
(so Word will no longer use it). Close all apps and restart system and a
new file normal.dot file should be create for you.

Regards,

Thanks much for the info... all better now.... Ill remember this it
case it ever happens again...


Cast8Away AKA Dobbie

May Your Sock Count Always Be Even