J
Jim
Help! I've got some kind of virus on my computer. It's about as
friendly as the term "virus" suggests. Anti-virus software of any kind
doesn't pick it up - neither anti-spyware nor anti-virus. It overdials
a premium rate connection over the ordinary broadband one we're signed
up to, and is called "KETMEGxxx". That is what shows up in the profile
string of what the computer's dialled up to. I am at a loss how to get
rid of it. I don't know where it is held, and I don't know what it is
called. Previous attempts to get rid of it have proved futile. A search
for the word "ketmeg" throughout the computer's file names and contents
brings up nothing at all. System Restore hasn't helped, nor has
deleting cookies, temporary internet files etc., and I don't know how
to do that thing where you take the documents off your computer, delete
everything else and rebuild from disks (besides, it's my mother's
computer, and she just paid out to have it wiped a week ago!!!) I think
it must have come in off the internet, but meanwhile it's costing me
[my mother, actually] money for another internet connection I neither
want nor need!! Heck, at the moment it's even put my mother's internet
connection out of service, so I have had to send this from another
computer. Any suggestions? Much appreciated.
Jim.
friendly as the term "virus" suggests. Anti-virus software of any kind
doesn't pick it up - neither anti-spyware nor anti-virus. It overdials
a premium rate connection over the ordinary broadband one we're signed
up to, and is called "KETMEGxxx". That is what shows up in the profile
string of what the computer's dialled up to. I am at a loss how to get
rid of it. I don't know where it is held, and I don't know what it is
called. Previous attempts to get rid of it have proved futile. A search
for the word "ketmeg" throughout the computer's file names and contents
brings up nothing at all. System Restore hasn't helped, nor has
deleting cookies, temporary internet files etc., and I don't know how
to do that thing where you take the documents off your computer, delete
everything else and rebuild from disks (besides, it's my mother's
computer, and she just paid out to have it wiped a week ago!!!) I think
it must have come in off the internet, but meanwhile it's costing me
[my mother, actually] money for another internet connection I neither
want nor need!! Heck, at the moment it's even put my mother's internet
connection out of service, so I have had to send this from another
computer. Any suggestions? Much appreciated.
Jim.