Please help! Can't see windows!!!

[Guest]

Hi There,

I have a user who has a black desktop background. No words, titles, options
are visible. I can see icons on the desktop, but no descriptions. When you
double click on something, it appears to open but is viewable only as a
completely black box (you can only see the parts that obscure the desktop
icons). When you log in as anyone else on the machine, a normal desktop is
visible and easy to navigate. When you log in as this user in safe-mode, the
same black, un-navigatable environment still exists. Does anyone know how to
fix this? Any help would be very much appreciated.

Thanks,
Mike

 

[Carey Frisch [MVP]]

This issue may occur if the current user profile is damaged.
To resolve this issue, create a new user profile.

How to copy data from a corrupted user profile to a new profile
http://support.microsoft.com/kb/811151/

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

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:

| Hi There,
|
| I have a user who has a black desktop background. No words, titles, options
| are visible. I can see icons on the desktop, but no descriptions. When you
| double click on something, it appears to open but is viewable only as a
| completely black box (you can only see the parts that obscure the desktop
| icons). When you log in as anyone else on the machine, a normal desktop is
| visible and easy to navigate. When you log in as this user in safe-mode, the
| same black, un-navigatable environment still exists. Does anyone know how to
| fix this? Any help would be very much appreciated.
|
| Thanks,
| Mike

 

[Guest]

Thanks Carey,

I was saving that for a last resort, but I don't want to waste more of my
time or my user's time trying to fix something that can't be fixed. We'll go
ahead and pull his files off and re-create his profile. Appreciate your help.
Have a great day.

 

[Keith Miller MVP]

Log on as an administrator and place a shortcut to "C:\WINDOWS\Resources\Themes\Luna.theme" in the
user's startup folder. When he logs back on, this will bring up Display Properties' with the
default theme selected, press <Enter> to apply.