G
Guest
It sounds like there is a hardware problem and they dont want to admit it. I
hope you bought the warranty. Id say ship it back to them to get it looked at.
hope you bought the warranty. Id say ship it back to them to get it looked at.
Erkki Muhonen said:hi!
i have a Fujitsu Siemens Scaleo P computer:
AMD Athlon 64 3400+(2.21Ghz)
1gig Ram
Asus A8NE-FM motherboard
Ati Radeon X550HM PCIe
Screen: Fujitsu Siemens C13-17
anyway, im posting here the messages i've sent in correspondance with the
FSC support team and i was wondering whether anyone has
any other second opinions about what might be wrong.
Please note that I have Followed all the steps suggested by the support but
the problems have only gotten worse!
FIRST comes the newest email I sent to the support(which i havent gotten any
response to yet):
hello again...
Well, now i have done everything described by you step by step everything
from biosupdate to the other updates.
The problems consist and they actually just got worse.
The computer hangs during startup, getting the "no signal" screen coming up.
The loading of the networking devices and other startup programs(norton av
etc.) takes about 3-7 minutes to load.
And also when i finally get into windows and just doing regular tasks as
surfing or checking email, the computer(or screen) suddenly stops responding
and goes to the "no signal" mode.
then some alarm goes off, and i have to reboot manually, but the alarm
continues.i reboot again and try the various safemodes to see if i could get
any wiser from there, but no...
could there be something wrong in the BIOS settings?
could it be possible that the screencables/pins or the graphicscard is
somehow damaged since i get that "no signal" screen very often and that also
catalyst crashes when playing?
also is there any other diagnostic tools/programs that could help resolve
these problems? cause at least i can't get any further with the windows
troubleshooting.
Hello,
Apparently the last part of given instructions were in finnish, are you
perhaps referring to these instructions?
Here's a shorter version of "FS004004 - Scaleo kotitietokoneiden
ajuripäivitys" in english.
1. Open interner browser and go to address:
http://windowsupdate.microsoft.com
2. Follow the instructions on site.
3. Select "custom", select "sottware, optional" and then select all optional
updates. Select "review and install updates" and "install updates". Follow
instructions.
4. Open internet browser and go to address
http://www3.fujitsu-siemens.com/services/homepc/scaleo.zip
5. Save the file to Windows desktop.
6. When the file is downloaded, go to Control panel > Add or Remove
Programs.
7. Remove softwares that begin with a word "ATI" or "NVIDIA".
8. If you removed any softwares in step 7, restart computer. Otherwise go to
step 10.
9. If you removed any softwares in step 7, display resolution will be low
and Windows will want to install video card graphics drivers, when prompted
for drivers, select cancel.
10. Click file "scaleo" which is located in Windows desktop with secondary
mouse button and select extract all, extract contents to their own folder by
selecting next and then finally finish.
11. A new folder window opens, open file "scaleo".by doubleclicking on it
and update process will start.
ATTN: As long as installation progress is being displayed on screen, do not
restart the computer. This will be done automatically once update progress
is finished.
ATTN: If you use a CRT- or tube-monitor, display resolution may be low after
restart. You can fix this by going to Control panel > (Appearance and ThemesMonitor > select a proper display refresh rate > OK > OK.) > Display > Settings > select a proper display resolution > Advanced >
____________________________________
Juho Lehto
Support
Fujitsu Siemens Computers Oy
Vankanlähde 7
13100 Hämeenlinna, Finland
Telephone: +358 (0)10511 5979
E-mail: (e-mail address removed)
Internet: http://www.fujitsu-siemens.fi
Osta lisäpalveluita Fujitsu Siemens Computers tietokoneellesi
http://www.fujitsu-siemens.fi/topup-palvelut
HUOM: Vastatessanne säilytättehän sähköpostin otsikon ja sisällön
muuttumattomana käyttäen sähköpostiohjelmanne "Vastaa"/"Reply" -toimintoa,
jolloin uusi sisältö tulee aina viestin yläosaan. Kiitos!
----- Original Message -----
From: Fujitsu-Siemens Tukipalvelut
To: 'Erkki'
Sent: Monday, April 03, 2006 12:50 PM
Subject: RE: Unstable processor
Hello,
1. Please download BIOS-update from address:
http://support.fujitsu-siemens.com/...wareGUID=9159050B-4475-4ABF-992C-59A2BDCC16BA
Note that the link is long and it may be divided to two or more lines,
please make sure the link is fully inserted to your browser's address bar.
Click "I accept the license agreements" and "download driver" and then
save the file to Windows desktop for example. Insert an empty CD-RW-disc to
your CD-/DVD-burner drive.
Below are instructions for different versions of Nero, please use the
instructions for version you use.
Nero 5.5
2. Open Nero Burning ROM, cancel "new compilation" window if it appears.
3. Select File > Open.
4. Browse to the folder you saved the previously downloaded file.
5. Doubleclick on the file you downloaded.
6. Select "Finalize CD" and then click "Write" button.
Nero 6 Express
2. Open Nero 6 Express. (Start-menu > All programs > Nero > Nero OEM >
Nero Express)
3. Select your CD/DVD-burner drive and CD-R/RW from top right drop-down
menu. Then select disc image or saved project.
4. As file type, select Image-files and then browse and select the file
you downloaded earlier.
5. Select next and burn the CD.
When the CD is complete,
- Close CD/DVD-drive tray if it is open and make sure the CD is still in
the drive, restart computer.
- Computer starts to MS-DOS mode, where type FLASH and press Enter.
***If "FLASH" does not work, try "START" without quotation marks.***
- Update will be done automatically.
- Follow on-screen instructions.
- When update is complete, remove the CD from drive, turn off your
computer and then restart the computer.
If you still have problems, please do nex set of instructions below.
FS006101 - Multilingual Recovery (eng)
When you follow the instructions below, all your personal files will be
removed. If you have important files saved on your computer, please backup
those files to another media, such as writable CD or DVD media.
1) Unplug network cable, even if you have only a modem or other dial-up
connection.
2) Insert the Product Recovery CD or DVD (Windows XP Home) to the
computer's CD-/DVD-drive and restart the computer.
3) When you see message "Press any key to boot from CD", press any key
so that installation starts.
4) Press >> -button or Enter four times, installation will complete
setup process automatically.
5) After Windows has been installed, take off the product recovery
CD/DVD and insert Drivers & Utilities CD or DVD. From this CD/DVD, install
drivers for the computer, once done restart the computer.
6a) Ensure that Windows Firewall is enabled. Go to Start > Control panelsecondary mouse button and select properties > advanced > ensure that theNetwork connections > Click the icon of your network connection with
checkbox is selected.
6b) Or if you have Service Pack 2 version of your operating system:
Start > Control panel > Windows Firewall > Select "On". Go to advanced tab
and select restore defaults, click yes and OK.
7) Plug back the network cable.
8) Open Internet browser and go to address
http://windowsupdate.microsoft.com and install updates that are marked as
important. Once updates has been installed, restart the computer.
Open internet connection and internet browser, go to
http://www.norman.com/Download/Full_versions/nvc/en
Select the language you want, then download the file to your computer,
for example to your desktop.
When the download is completed, run the downloaded file and install
Norman. If you are asked whether you want to keep your old firewall rules,
answer no.
If authentication key is not being accepted during install or you still
don't have it, type in DEMO and continue with install. Then restart the
computer when asked to do so.
Then click N icon which is beside the clock and select Configuration
editor, type your authentication key to textbox deserverd for the key, then
click save.
____________________________________
Juho Lehto
Support
Fujitsu Siemens Computers Oy
Vankanlähde 7
13100 Hämeenlinna, Finland
Telephone: +358 (0)10511 5979
E-mail: (e-mail address removed)
Internet: http://www.fujitsu-siemens.fi
Osta lisäpalveluita Fujitsu Siemens Computers tietokoneellesi
http://www.fujitsu-siemens.fi/topup-palvelut
HUOM: Vastatessanne säilytättehän sähköpostin otsikon ja sisällön
muuttumattomana käyttäen sähköpostiohjelmanne "Vastaa"/"Reply" -toimintoa,
jolloin uusi sisältö tulee aina viestin yläosaan. Kiitos!
-----Original Message-----
From: Erkki [mailto:[email protected]]
Sent: Wednesday, March 29, 2006 1:27 PM
To: Fujitsu-Siemens Tukipalvelut
Subject: Re: Unstable processor
more problems...
When playing games on the computer suddenly i get the message on the
screen that there is no signal.
The computer freezes completely and this happens even if i reboot or
reinstall the whole recovery cd plus the added resourcedisk. i downloaded
the newest catalyst program(directly from ATI) to see if it that would help,
but that did not help either.
----- Original Message -----
From: Fujitsu-Siemens Tukipalvelut
To: 'Erkki'
Sent: Thursday, March 23, 2006 4:28 PM
Subject: RE: Unstable processor
Hello,
Sorry, I assumed from your name that finnish shouldn't be a problem.
In english then; The CPU can change its frequency on the fly
depending on how much performance is required from the CPU at the time. When
the CPU is idle, it lowers frequency and thus saves power consumption and
produces less heat. In other words, its perfectly normal for the CPU
frequency to change all the time.
Go to Control panel > System > Hardware > Device Manager > expand
IDE ATA and ATAPI controllers > select secondary IDE-chanel > press the
delete button on keyboard > click ok > repeat the procedure for primary
IDE-channel (the device will not disappear from the device manager until
reboot) > restart the computer.
When starting up, Windows will install new devices. If Windows so
asks, please restart once again. Go to Control panel > System > Hardware >
Device Manager > expand IDE ATA and ATAPI controllers > doubleclick on
secondary IDE-channel > advanced settings.
Is "DMA" used instead of "PIO"?
____________________________________
Juho Lehto
Support
Fujitsu Siemens Computers Oy
Vankanlähde 7
13100 Hämeenlinna, Finland
Telephone: +358 (0)10511 5979
E-mail: (e-mail address removed)
Internet: http://www.fujitsu-siemens.fi
Osta lisäpalveluita Fujitsu Siemens Computers tietokoneellesi
http://www.fujitsu-siemens.fi/topup-palvelut
HUOM: Vastatessanne säilytättehän sähköpostin otsikon ja sisällön
muuttumattomana käyttäen sähköpostiohjelmanne "Vastaa"/"Reply" -toimintoa,
