Please answer a few questions...

[Guest]

I have decided that this Windows XP home edition isnt
worth the time and would rather have my old faithful
Windows 95 back! I got this DELL computer in January. I
had cable on it and decided to go with DSL. My first
mistake, I know! When I loaded the DSL cd, thats when I
started having probs with Windows XP. Freezing, thawing
and just plain not working right. NO problems till the
DSL cd was used. How hard can it be to load DSL you
ask...LOL I have posted questions here...I have asked
DELL...I have talked to the DSL provider and guess what!
STILL THE SAME PROBLEMS! Im beginning to believe that
nobody knows anything! If I sound upset yes, you are
right. I know it has to be the software...but what is it
with the software?? I was told by DELL, my windows could
be corrupted...HOW?? From that DSL cd?? Nobody answers
that question. I can only tell you what I see this
computer doing. I am not computer smart but I can see
right now that most Ive talk to arent either!

Problem for the last time: Windows freezes,looks like it
is melting down the screen when you shut it down, the end
task DOES NOT end the task most of the time, the windows
takes FOREVER to load, etc. Now I am going to ask this
question, if I do a system restore back to the first of
April when I know it was working right, will it take out
my DSL settings and Ill have to load that stupid cd
again???

Thank you again for any help you may be able to give.
You dont know how many times Ive come close to putting a
foot thru this computer! I probably would but Id only
hurt my foot!!

 

[Shenan Stanley]

I have decided that this Windows XP home edition isnt
worth the time and would rather have my old faithful
Windows 95 back! I got this DELL computer in January. I
had cable on it and decided to go with DSL. My first
mistake, I know! When I loaded the DSL cd, thats when I
started having probs with Windows XP. Freezing, thawing
and just plain not working right. NO problems till the
DSL cd was used. How hard can it be to load DSL you
ask...LOL I have posted questions here...I have asked
DELL...I have talked to the DSL provider and guess what!
STILL THE SAME PROBLEMS! Im beginning to believe that
nobody knows anything! If I sound upset yes, you are
right. I know it has to be the software...but what is it
with the software?? I was told by DELL, my windows could
be corrupted...HOW?? From that DSL cd?? Nobody answers
that question. I can only tell you what I see this
computer doing. I am not computer smart but I can see
right now that most Ive talk to arent either!

Problem for the last time: Windows freezes,looks like it
is melting down the screen when you shut it down, the end
task DOES NOT end the task most of the time, the windows
takes FOREVER to load, etc. Now I am going to ask this
question, if I do a system restore back to the first of
April when I know it was working right, will it take out
my DSL settings and Ill have to load that stupid cd
again???

Thank you again for any help you may be able to give.
You dont know how many times Ive come close to putting a
foot thru this computer! I probably would but Id only
hurt my foot!!

If you reinstalled (even a repair) chances are, you would lose some
settings.
But to be truthful, it sounds like you need to.

Most of the time you don't NEED some "DSL CD" to make your DSL work - unless
they are requiring you to log on to get a connection?

 

[Guest]

-----Original Message-----

If you reinstalled (even a repair) chances are, you would lose some
settings.
But to be truthful, it sounds like you need to.

Most of the time you don't NEED some "DSL CD" to make your DSL work - unless
they are requiring you to log on to get a connection?

what you are saying is that I should do the system
restore? I suppose if it did delete the DSL settings, I
could redo it. I just wish I had stayed with cable!
Im not sure why they sent the cd for the DSL. I can tell
you it is SBC that the DSL is through and I tend to
believe that they are NOT too smart at this either. The
DSL is new to our area. This whole thing is causing me
stress...LOL I dont want to add to more problems with
this computer. I really dont think it lies with the
computer. I noticed it not long after doing the DSL and
being the computer illiterate that I am...well, need I
say more? Thank you again for your time.

 

[Jim]

-----Original Message-----
I have decided that this Windows XP home edition isnt
worth the time and would rather have my old faithful
Windows 95 back! I got this DELL computer in January. I
had cable on it and decided to go with DSL. My first
mistake, I know! When I loaded the DSL cd, thats when I
started having probs with Windows XP. Freezing, thawing
and just plain not working right. NO problems till the
DSL cd was used. How hard can it be to load DSL you
ask...LOL I have posted questions here...I have asked
DELL...I have talked to the DSL provider and guess what!
STILL THE SAME PROBLEMS! Im beginning to believe that
nobody knows anything! If I sound upset yes, you are
right. I know it has to be the software...but what is it
with the software?? I was told by DELL, my windows could
be corrupted...HOW?? From that DSL cd?? Nobody answers
that question. I can only tell you what I see this
computer doing. I am not computer smart but I can see
right now that most Ive talk to arent either!

Problem for the last time: Windows freezes,looks like it
is melting down the screen when you shut it down, the end
task DOES NOT end the task most of the time, the windows
takes FOREVER to load, etc. Now I am going to ask this
question, if I do a system restore back to the first of
April when I know it was working right, will it take out
my DSL settings and Ill have to load that stupid cd
again???

Thank you again for any help you may be able to give.
You dont know how many times Ive come close to putting a
foot thru this computer! I probably would but Id only
hurt my foot!!
.
The most likely cause of this problem is device drivers,

most specifically the video graphics driver. Also some
times faulty RAM, (bad memory) may do wierd things too.
So run a good hardware diagnostics test on your PC, an
check for updated drivers too. Also in the Event Viewer
inside Administrative Tools, in the control panel, will
be a list of error and warning messages. Click to select
either system, or applications on the left side, then
just double click on a error on the right side to see the
details. One more nasty hard to notice thing which may do
this is loose or bad connectors, so inspect inside the PC.

 

[Mike]

oooooh, you sceptical thing, you.. lololololoolol

The 'techs' have flowcharts from which they cannot deviate.. if the caller
asks a technical question during the trip through the flow chart, or
attempts to skip a few boxes because they have 'been there before', the
'tech' can become confused.. lol..

I had a connection problem aways back and was passed on to a 'supertech' cos
the first 'tech' to whom I spoke couldn't find his place on the chart after
a couple of minutes with me.. it seemed that I was asking questions not
covered by the basic flowchart.. 'supertech' seemed way more confident and
knowledgeable than 'tech', and after a brief explanation of my problem, we
opened the RUN box, and he told me what to type in there.. after the first
couple of commands were typed in (and very long strings they were too), I
suggested that he might not have all of that committed to memory.. he
replied.. "eeerm, no".. and then he laughed.. I have to add that between the
efforts of 'supertech' and myself, we did sort the problem out.. the only
gripe that I have is that he wouldn't send me a copy of 'superflowchart'..

yes do a system restore or worst case a recovery.(then you can see how

the computer works without dsL/off the internet first . If everything is
ok you can then try too reinstall the dsl software or take the opportunity
to cancel the DSL---- Bet when you call to cancel everyone is going to be
all sweetness and light and bend over backwards to help you--- remember it's
all about them making your money--their money. They tell me that the
"techs" are'nt really trained too well (they make small cash) and they are
under the gun to get you off the phone to answer the next call in under a
few minutes--- Though I got to say the people at hp stayed with me for over
an hour to correct a problem I had but then again it was 2AM and no one else
was calling

 

[Guest]

what is a dsl cd?