pinging a numeric address works but not an URL (alphameric)

[Paul (Bornival)]

After uninstalling ZoneAlarm (version 6.5), I could no longer access the web.
Suspecting a problem with the TCP/IP connectoins, I have noticed the
followings:

- pinging an IP numeric address in the local network or in another network
works fine (although I got 2 spurious characters between "Pinging" and the IP
address when replying - Thus I got "Pinging yö 130.104.xxx.yyy" where yö are
the spurious characters [not seen in another compouter])

- pinging an URL (alphameric address) does not work anymore (thus a "ping
www.mysite.com" which would normally work gives "Ping request could not find
host www.mysite.com... (the address is resolved from another computer)". I
checked that the DNS server replies to ping and is, therefore accessible;
other computers using the same DNS server work fine)

- tracert (to a numeric or an alphameric address) does not work: only one
hop and then "no resources"

I ran "sfc /scannow" to replace any corrupted Widows file (it ran to
completion; I was asked several times to insert the WinXP CD Rom and suppose,
thereby, that some files were indeed replaced), but to no avail.

Any suggestion (apart from reinstalling Windows entirely ...).

Can this be corrected using the Microsoft repair console (and avoiding
having to reinstall Windows entirely ...) ?

 

[GTS]

Try running "netsh winsock reset" in a command prompt. If that doesn't
help you might also try WinSock XP Fix from
http://www.spychecker.com/program/winsockxpfix.html
Also, Zone Labs used to have a removal/repair tool to clean up remnants.
I haven't looked lately, but it might be worth checking into.

 

[Paul (Bornival)]

Thank you for you fast answer. I'll try both options and report.

Actually, I used the ZA tool for removal and this may have been the problem
(I have removed ZA several times manually; it takes a lot of time but I vere
got this problem; the only othe time I had a somewhat similar problem was for
machine from which i tried to remove Norton... the only way out was to
reinstall WinXP ...).

Kind regards

Try running "netsh winsock reset" in a command prompt. If that doesn't
help you might also try WinSock XP Fix from
http://www.spychecker.com/program/winsockxpfix.html
Also, Zone Labs used to have a removal/repair tool to clean up remnants.
I haven't looked lately, but it might be worth checking into.
--

After uninstalling ZoneAlarm (version 6.5), I could no longer access the
web.
Suspecting a problem with the TCP/IP connectoins, I have noticed the
followings:

- pinging an IP numeric address in the local network or in another network
works fine (although I got 2 spurious characters between "Pinging" and the
IP
address when replying - Thus I got "Pinging yö 130.104.xxx.yyy" where yö
are
the spurious characters [not seen in another compouter])

- pinging an URL (alphameric address) does not work anymore (thus a "ping
www.mysite.com" which would normally work gives "Ping request could not
find
host www.mysite.com... (the address is resolved from another computer)". I
checked that the DNS server replies to ping and is, therefore accessible;
other computers using the same DNS server work fine)

- tracert (to a numeric or an alphameric address) does not work: only one
hop and then "no resources"

I ran "sfc /scannow" to replace any corrupted Widows file (it ran to
completion; I was asked several times to insert the WinXP CD Rom and
suppose,
thereby, that some files were indeed replaced), but to no avail.

Any suggestion (apart from reinstalling Windows entirely ...).

Can this be corrected using the Microsoft repair console (and avoiding
having to reinstall Windows entirely ...) ?

 

[Paul (Bornival)]

Dear,
I am happy to report that while running "netsh winsock reset" in a command
prompt (or using the tool MicrosoftFixit50199.msi available on MS web site
and that seems to do the same thing) was unsuccessful, running winsockXP Fix
from
http://www.spychecker.com/program/winsockxpfix.html was. The computer works
fine now.
Thank you very mcug for your excellent suggestion.
Paul.

Thank you for you fast answer. I'll try both options and report.

Actually, I used the ZA tool for removal and this may have been the problem
(I have removed ZA several times manually; it takes a lot of time but I vere
got this problem; the only othe time I had a somewhat similar problem was for
machine from which i tried to remove Norton... the only way out was to
reinstall WinXP ...).

Kind regards

Try running "netsh winsock reset" in a command prompt. If that doesn't
help you might also try WinSock XP Fix from
http://www.spychecker.com/program/winsockxpfix.html
Also, Zone Labs used to have a removal/repair tool to clean up remnants.
I haven't looked lately, but it might be worth checking into.
--

After uninstalling ZoneAlarm (version 6.5), I could no longer access the
web.
Suspecting a problem with the TCP/IP connectoins, I have noticed the
followings:

- pinging an IP numeric address in the local network or in another network
works fine (although I got 2 spurious characters between "Pinging" and the
IP
address when replying - Thus I got "Pinging yö 130.104.xxx.yyy" where yö
are
the spurious characters [not seen in another compouter])

- pinging an URL (alphameric address) does not work anymore (thus a "ping
www.mysite.com" which would normally work gives "Ping request could not
find
host www.mysite.com... (the address is resolved from another computer)". I
checked that the DNS server replies to ping and is, therefore accessible;
other computers using the same DNS server work fine)

- tracert (to a numeric or an alphameric address) does not work: only one
hop and then "no resources"

I ran "sfc /scannow" to replace any corrupted Widows file (it ran to
completion; I was asked several times to insert the WinXP CD Rom and
suppose,
thereby, that some files were indeed replaced), but to no avail.

Any suggestion (apart from reinstalling Windows entirely ...).

Can this be corrected using the Microsoft repair console (and avoiding
having to reinstall Windows entirely ...) ?

 

[GTS]

You're welcome. Thanks for letting us know.
--

Dear,
I am happy to report that while running "netsh winsock reset" in a
command
prompt (or using the tool MicrosoftFixit50199.msi available on MS web
site
and that seems to do the same thing) was unsuccessful, running winsockXP
Fix
from
http://www.spychecker.com/program/winsockxpfix.html was. The computer
works
fine now.
Thank you very mcug for your excellent suggestion.
Paul.

Thank you for you fast answer. I'll try both options and report.

Actually, I used the ZA tool for removal and this may have been the
problem
(I have removed ZA several times manually; it takes a lot of time but I
vere
got this problem; the only othe time I had a somewhat similar problem was
for
machine from which i tried to remove Norton... the only way out was to
reinstall WinXP ...).

Kind regards

Try running "netsh winsock reset" in a command prompt. If that
doesn't
help you might also try WinSock XP Fix from
http://www.spychecker.com/program/winsockxpfix.html
Also, Zone Labs used to have a removal/repair tool to clean up
remnants.
I haven't looked lately, but it might be worth checking into.
--

message
After uninstalling ZoneAlarm (version 6.5), I could no longer access
the
web.
Suspecting a problem with the TCP/IP connectoins, I have noticed the
followings:

- pinging an IP numeric address in the local network or in another
network
works fine (although I got 2 spurious characters between "Pinging"
and the
IP
address when replying - Thus I got "Pinging yö 130.104.xxx.yyy" where
yö
are
the spurious characters [not seen in another compouter])

- pinging an URL (alphameric address) does not work anymore (thus a
"ping
www.mysite.com" which would normally work gives "Ping request could
not
find
host www.mysite.com... (the address is resolved from another
computer)". I
checked that the DNS server replies to ping and is, therefore
accessible;
other computers using the same DNS server work fine)

- tracert (to a numeric or an alphameric address) does not work: only
one
hop and then "no resources"

I ran "sfc /scannow" to replace any corrupted Widows file (it ran to
completion; I was asked several times to insert the WinXP CD Rom and
suppose,
thereby, that some files were indeed replaced), but to no avail.

Any suggestion (apart from reinstalling Windows entirely ...).

Can this be corrected using the Microsoft repair console (and
avoiding
having to reinstall Windows entirely ...) ?