Photoshop CS upgrade fails to complete

[Alan]

I am upgrading PS 6 to PS CS. I am the administrator for XP on this
PC. Compaq P4 with one gig RAM. Plenty of hard drive space. The
install fails almost immediately (two bars on the progress meter) and
I get the following message:
-----------------------------------
Error Code: -5003 : 0x5
Error Information:

SetupDLL\SetupDLL.cpp (1889)

PAPP:Adobe Photoshop CS and ImageReady CS
PVENDOR:Adobe (http://www.adobe.com)
PGUID:EFB21DE7-8C19-4A88-BB28-A766E16493BC
$7.1.100.1248
@Windows xp Service Pack 1 (2600) IE 6.0.2800.1106
-------------------------------------------
I contacted Adobe support and they spent over one hour having me doing
things like:
clearing the temp folder
stopping services
starting up in safe mode
creating a new user with admin priv
copying the photoshop folder from the install disk to my hard
drive
and running setup from there

each time we tried the install again and got exactly the same error.
So I tried the PS CS disk on another computer and the install
completed without a hitch.
Then I tried it on my laptop; again without any problems.
So there seems to be nothing wrong with the disks.
At this point, the Adobe rep said "it appears to be a unique problem
with this computer, I'm sorry , there is nothing more I know how to
try."
I have not had any problems installing anything else, and I am
completely current with all Windows XP updates. I am also virus free,
at least as far as Norton tells me.
I went to the Adobe site and downloaded the 'Tryout Version' of
Photoshop CS and tried to install it: I got exactly the same error!
I am looking for a clue as to what could going on with this box that
seems to bug Photoshop CS; my photoshop 6 works fine.

 

[Edward W. Thompson]

Have you tried to install it when in "safe mode"? It is possible there is
some "conflict" with another program that maybe running in the background.

 

[Alan]

Thanks for your suggestion. Safe mode is one of the thing the adobe
tech had me try. The same error appeared in safe mode. I just forgot
to list it. I'm reluctant to reformat and reinstall everything because
of the amount of work involved and the possibility that this is
somehow not software related (I am not suggesting evil spirits,
however).
Alan

 

[Edward W. Thompson]

The next thing to "try" I suppose is to do a WINXP "repair" using the
install disk. Bit of a nuisance as you will then need to download and
reinstall all the MS updates if the PS install is successful. If it isn't
you could create an image beforehand and reinstall that.

Your problem appears to be software related and as you have tried an install
in Safe Mode it looks as if the OS is suspect.

 

[Alan]

I have not had the pleasure of doing a WINXP 'repair' using the
install disk. What does this involve, or where could I find
information about this process? I assume it will leave my applications
and data intact.
Alan

 

[roger]

Hi,

You can check this site for detailed information:
http://www.michaelstevenstech.com/XPrepairinstall.htm

HTH

 

[Edward W. Thompson]

Yes, your data and applications will be OK. The only "problem" is the
repair will return WINXP to the state it was when installed from the CD,
that is all the updates will be over written and will need to be downloaded
and reinstalled.

As far as the procedure is concerned, you can search for the "repair
procedure" on Google but it is essentially straight forward. Boot the
system from the CD, this will require going into the BIOS and changing the
boot order to CD first instead of either "A" or "C" drive. After you have
booted from the CD follow the menu as if you were going to install WINXP and
you will be given the option to do a repair. After the repair change the
boot order back to where it was.

Good luck.