Photo Editor cannot recognize Jpegs

[Guest]

I've recently had to reinstall my Windows XP Home Ed. and my Office 2000
Professional Ed. After reinstallation MS Photo Editor is no longer able to
recognize or open jpeg images. It now gives me the "Unknown file format"
message. Another glitch that has appeared along with this is Publisher can no
longer import any images (i.e. files, jpegs, or clipart). Since these two
programs have become vital to my work, I am now in deep doo-doo.

I've tried reinstalling both Windows XP and Office Pro 2000 mutiple times,
I've tried all the maintenance modes, and I've followed the instruction
posted in MS's article 260151. So far nothing has worked.

Anyone have any further instructions or advice?

 

[Guest]

A correction to my original post: After some further experimenting, Publisher
will import clipart and probably some files, just will not receive jpegs.

 

[Mary Sauer]

Your filter may be damaged. Rename the jpegim32.flt to jpegim32.old and drag a new
instance from your setup disk.
The filters are in a folder similar to this:
C:\Program Files\Common Files\Microsoft Shared\Grphflt

 

[Guest]

I've tried your suggestion, but it didn't solve anything. It still gives me
the same old "Unknown file format" message. But thanks anyway.

Don

Your filter may be damaged. Rename the jpegim32.flt to jpegim32.old and drag a new
instance from your setup disk.
The filters are in a folder similar to this:
C:\Program Files\Common Files\Microsoft Shared\Grphflt

--
Mary Sauer MS MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
news:[email protected]...

[snip]

 

[John Inzer]

I've tried your suggestion, but it didn't solve anything.
It still gives me the same old "Unknown file format"
message. But thanks anyway.

Don

==================================
If you download fresh copies of .jpg files from
the net, do you receive the same errors when
opening them?

Though not specific to your issue...maybe
something in the following articles will offer
some useful ideas:

WD97: Opening a JPEG File in Photo Editor Causes an Error
http://support.microsoft.com/default.aspx?scid=kb;en-us;166339

PE97: Photo Editor Cannot Open Shortcut When Dragged
http://support.microsoft.com/default.aspx?scid=kb;en-us;169059

Reinstalling Graphic Import Filters using the Office 97 Setup
http://support.microsoft.com/default.aspx?scid=kb;en-us;162784

"No file format information can be found in the Registry" error
message when you start Photo Editor
http://support.microsoft.com/default.aspx?scid=kb;en-us;260151

(878461) Pictures do not appear as expected, or you receive
an error message when you open an HTML file on a Windows
XP Service Pack 2-based computer
http://support.microsoft.com/default.aspx?scid=kb;en-us;878461

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://tinyurl.com/2po2o

Digital Image Support Center
http://tinyurl.com/3xxqg

 

[Guest]

Thanks for the reply. Yes, I do have the same errors if downloaded freash
from the net. Also the same errors when downloaded fresh from my digital
camera.

 

[John Inzer]

Thanks for the reply. Yes, I do have the same errors if
downloaded freash from the net. Also the same errors when
downloaded fresh from my digital camera.

====================================
Thanks for the reply. I'm wondering if you might
be better served if you contacted MS Support:

Windows XP Support Center
http://tinyurl.com/5dsq
(click the Need More Help button
in the upper right of the screen)

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://tinyurl.com/2po2o

Digital Image Support Center
http://tinyurl.com/3xxqg