Phone and modem control panel can not be opened

[Yas]

I bought a laptop that came with Win XP Pro already
installed (I think it is installed off of an image?), and
when I go into control panel and double click on "Phone
and Modem Option" icon, I get an error message saying

"Phone And Modem control panel can not be opened.You may
have a problem starting telephony service."

I saw an article on Microsoft Knowledgebase about possibly
replacing two dlls located in System32 directory.
http://support.microsoft.com/default.aspx?scid=kb;en-
us;167102
So I replaced two files

cfgmgr32.dll
Setupapi.dll

But that did not solve the problem.
Is microsoft aware of this problem?
I do not know what trigger this to get screwed up, but I
found there are several people having same problems (found
from Google group search)

Any help is greatly appreciated!

 

[Yas]

May have solution, this is for others to view:

http://communities.microsoft.com/NewsGroups/previewFrame.as
p?
ICP=GSS3&sLCID=US&sgroupURL=microsoft.public.windowsxp.conf
iguration_manage&sMessageID=%253CdSJzb.422657%
2524Tr4.1197992@attbi_s03%253E

Good luck!
Cheers!

 

[help]

*I bought a laptop that came with Win XP Pro already
installed (I think it is installed off of an image?), and
when I go into control panel and double click on "Phone
and Modem Option" icon, I get an error message saying

"Phone And Modem control panel can not be opened.You may
have a problem starting telephony service."

I saw an article on Microsoft Knowledgebase about possibly
replacing two dlls located in System32 directory.
http://support.microsoft.com/default.aspx?scid=kb;en-
us;167102
So I replaced two files

cfgmgr32.dll
Setupapi.dll

But that did not solve the problem.
Is microsoft aware of this problem?
I do not know what trigger this to get screwed up, but I
found there are several people having same problems (found
from Google group search)

Any help is greatly appreciated! *

make sure that the modem services are running in msconfig. the
unistall and reinstall the modem.

my did the same thing and thats what fixed it


-
hel