pfbackup won't install

[jdh-av8r]

I am trying to install a newer version of pfbackup. The
installer tells me to uninstall the previous version. I
try, but it can't find a file (pfbackup.msi) and therefore
aborts the entire uninstall process (and I can't get the
new version installed). I searched for the file and it is
not there (it was deleted when I created a new user name).

So how do I make the system understand that the old
version of pfbackup no longer exists?

Thanks!

JDH

 

[DL]

Use Add/Remove Prog Dialogue
David

 

[Guest]

tried it - same problem.
JDH

-----Original Message-----
Use Add/Remove Prog Dialogue
David




.

 

[DL]

Have you tried, within OL removing the Outlook Backup Plug In?
Are you actually getting a msg refering to pfbackup.msi?
What version are you trying to install?
David

 

[jeff]

I am trying to install pfbackup.exe, released 10/31/03.

I am using Outlook 2003, running on XP Pro.

I recall seeing a way to remove Backup from within OL
before I upgraded to 2003, but I do not see that option in
the menus now.

Yes, the uninstall program opens a window and says it can
not find pfbackup.msi and wants to know the correct path
to get there.

The long version - the org I work for wanted to
standardize everyone's username to a common format - so
mine changed, too. The file the uninstall program is
looking for (pfbackup.msi) was in my old username file
structure - which was deleted some time ago.

Thanks for your help!

JDH

 

[DL]

Within OL 2K its removal is under Tools/Options/Other/Advanced .....Com
Addins
The actuall file is outbak.dll
If none of the above work you may have to resort to regedit to delete all
entries for the tool
David

 

[Jeff]

Backup is not listed in the Add-In manager.

So Regedit it is!

Thanks again for your help.

JDH

-----Original Message-----
Within OL 2K its removal is under

Tools/Options/Other/Advanced .....Com