PCIP Settings IP addresses

[Anna]

I have just tried to install virgin broadband on my mums pc.... after 12
minutes @£1 a minute with the PC help line and 3 seperate tweny five minute
calls @25p a minute I am no further...apparently the winsock files are
corrupt and the pc is allocating its own ip address 169....... apparently i
need to reinstall the PCIP settings / files....any idea how i can obtain
these online copy to cd and install on mums pc? or would reinstalling windows
xp solve the problem?

 

[Pegasus \(MVP\)]

I have just tried to install virgin broadband on my mums pc.... after 12
minutes @£1 a minute with the PC help line and 3 seperate tweny five
minute
calls @25p a minute I am no further...apparently the winsock files are
corrupt and the pc is allocating its own ip address 169.......
apparently i
need to reinstall the PCIP settings / files....any idea how i can obtain
these online copy to cd and install on mums pc? or would reinstalling
windows
xp solve the problem?

I recommend that you get some assistanc from a friend who
has experience with Windows networking. He/she may
resolve your problem in no time at all.

 

[Lanwench [MVP - Exchange]]

I have just tried to install virgin broadband on my mums pc.... after
12 minutes @£1 a minute with the PC help line and 3 seperate tweny
five minute calls @25p a minute I am no further...apparently the
winsock files are corrupt and the pc is allocating its own ip address
169....... apparently i need to reinstall the PCIP settings /
files....any idea how i can obtain these online copy to cd and
install on mums pc? or would reinstalling windows xp solve the
problem?

Hi, Anna - Pegagus' reply is worth considering. However, if that isn't an
option right now, here's one thing you could try first:

Download Winsock Fix from the following link, on another
(working/connected) computer

http://www.majorgeeks.com/downloadget.php?id=4372&file=10&evp=4578a0d2691013178f302c260093894b

Download it somewhere & then copy it to a removable hard drive or USB memory
stick. Then plug that into your mum's computer and see whether you can see
the drive
Launch the file
Let it take its defaults and then it will reboot the PC.

If that doesn't fix the problem, I do suggest you find some expert local
help to come in and assist you.