PC hangs during start-up

G

Guest

My daughter's pc won't start-up this morning. It going through the normal
procedure but when it gets to the blue-screen with the MS windows XP logo,
the login boxes do not come up and it just hangs there. Anyone seen this and
have any idea how to get it to complete the boot-up procedure? We have tried
pressing the reset button and re-starting it, but it hangs at the same stage
each time.

Thanks,
Tommy
 
R

Rick \Nutcase\ Rogers

Hi Tommy,

Have you tried Safe mode yet? Does it work there?

How to start in Safe mode:
http://www.rickrogers.org/fixes.htm#Safe mode

If so, then clean up the boot:

How to Troubleshoot By Using the Msconfig Utility in Windows XP [Q310560]
http://support.microsoft.com/?kbid=310560

You might also try safe mode with networking, where you can download,
install, and update these and run full system scans:

AdawareII www.lavasoft.de
Spybot www.safer-networking.org

From MVP Richard Harper on cleaning up malware infested systems:
http://rgharper.mvps.org/cleanit.htm

This one can help you avoid these programs from being installed in the first
place:
Spyware Blaster: www.javacoolsoftware.com/spywareblaster.html

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/?kbid=827315

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
G

Guest

Rick,

Thanks for your pointers. They were very helpful. I think I am nearly
sorted but I still have one issue that concerns me. When I first login, a
pop-up appears entitled "Runner Error" with the following message "Invalid
BackWeb version id 6.1.4.36-8876480L"

Any idea what this is, and how to get rid of it?

Thanks,
Tommy


Rick "Nutcase" Rogers said:
Hi Tommy,

Have you tried Safe mode yet? Does it work there?

How to start in Safe mode:
http://www.rickrogers.org/fixes.htm#Safe mode

If so, then clean up the boot:

How to Troubleshoot By Using the Msconfig Utility in Windows XP [Q310560]
http://support.microsoft.com/?kbid=310560

You might also try safe mode with networking, where you can download,
install, and update these and run full system scans:

AdawareII www.lavasoft.de
Spybot www.safer-networking.org

From MVP Richard Harper on cleaning up malware infested systems:
http://rgharper.mvps.org/cleanit.htm

This one can help you avoid these programs from being installed in the first
place:
Spyware Blaster: www.javacoolsoftware.com/spywareblaster.html

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/?kbid=827315

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

Tommy said:
My daughter's pc won't start-up this morning. It going through the normal
procedure but when it gets to the blue-screen with the MS windows XP logo,
the login boxes do not come up and it just hangs there. Anyone seen this
and
have any idea how to get it to complete the boot-up procedure? We have
tried
pressing the reset button and re-starting it, but it hangs at the same
stage
each time.

Thanks,
Tommy
Click to expand...
Click to expand...
 
R

Rick \Nutcase\ Rogers

Hi Tommy,

Run msconfig and check the startup tab, you will usually find backweb there.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

Tommy said:
Rick,

Thanks for your pointers. They were very helpful. I think I am nearly
sorted but I still have one issue that concerns me. When I first login, a
pop-up appears entitled "Runner Error" with the following message "Invalid
BackWeb version id 6.1.4.36-8876480L"

Any idea what this is, and how to get rid of it?

Thanks,
Tommy


Rick "Nutcase" Rogers said:
Hi Tommy,

Have you tried Safe mode yet? Does it work there?

How to start in Safe mode:
http://www.rickrogers.org/fixes.htm#Safe mode

If so, then clean up the boot:

How to Troubleshoot By Using the Msconfig Utility in Windows XP [Q310560]
http://support.microsoft.com/?kbid=310560

You might also try safe mode with networking, where you can download,
install, and update these and run full system scans:

AdawareII www.lavasoft.de
Spybot www.safer-networking.org

From MVP Richard Harper on cleaning up malware infested systems:
http://rgharper.mvps.org/cleanit.htm

This one can help you avoid these programs from being installed in the
first
place:
Spyware Blaster: www.javacoolsoftware.com/spywareblaster.html

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/?kbid=827315

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

Tommy said:
My daughter's pc won't start-up this morning. It going through the
normal
procedure but when it gets to the blue-screen with the MS windows XP
logo,
the login boxes do not come up and it just hangs there. Anyone seen
this
and
have any idea how to get it to complete the boot-up procedure? We have
tried
pressing the reset button and re-starting it, but it hangs at the same
stage
each time.

Thanks,
Tommy
Click to expand...
Click to expand...
Click to expand...
 
G

Guest

Thanks Rick, that fixed it,

Tommy

Rick "Nutcase" Rogers said:
Hi Tommy,

Run msconfig and check the startup tab, you will usually find backweb there.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

Tommy said:
Rick,

Thanks for your pointers. They were very helpful. I think I am nearly
sorted but I still have one issue that concerns me. When I first login, a
pop-up appears entitled "Runner Error" with the following message "Invalid
BackWeb version id 6.1.4.36-8876480L"

Any idea what this is, and how to get rid of it?

Thanks,
Tommy


Rick "Nutcase" Rogers said:
Hi Tommy,

Have you tried Safe mode yet? Does it work there?

How to start in Safe mode:
http://www.rickrogers.org/fixes.htm#Safe mode

If so, then clean up the boot:

How to Troubleshoot By Using the Msconfig Utility in Windows XP [Q310560]
http://support.microsoft.com/?kbid=310560

You might also try safe mode with networking, where you can download,
install, and update these and run full system scans:

AdawareII www.lavasoft.de
Spybot www.safer-networking.org

From MVP Richard Harper on cleaning up malware infested systems:
http://rgharper.mvps.org/cleanit.htm

This one can help you avoid these programs from being installed in the
first
place:
Spyware Blaster: www.javacoolsoftware.com/spywareblaster.html

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/?kbid=827315

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

My daughter's pc won't start-up this morning. It going through the
normal
procedure but when it gets to the blue-screen with the MS windows XP
logo,
the login boxes do not come up and it just hangs there. Anyone seen
this
and
have any idea how to get it to complete the boot-up procedure? We have
tried
pressing the reset button and re-starting it, but it hangs at the same
stage
each time.

Thanks,
Tommy
Click to expand...
Click to expand...
Click to expand...
 

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