PC freezes intermittently after new motherboard - what to do?

[bobov]

I had to have a new motherboard installed on my Vista Home Premium machine,
an HP. Since then, the computer locks up for about 30 seconds at seemingly
random and unpredictable times. When this happens, it stops whatever it's
doing - the mouse won't work, etc. Then it resumes as if nothing happened.
Does anyone know why this happens, and what I can do about it?

 

[R. C. White]

Hi, Bobov.

I had to have a new motherboard installed

Was this new motherboard identical to the original?

Unless the replacement is identical, you probably need new drivers for at
least the new chipset, and maybe for some of the other hardware devices,
too. In WinXP, this almost always called for a "repair install", also known
as an "in-place upgrade". (My only mobo replacement with Vista was when I
upgraded from single core to an AM2 (dual-core) board, so a full re-install
was required.) Otherwise, it's like Vista wakes up in a new home, and the
bathroom is where the kitchen used to be: everything works, but first we
have to find it. :>(

Who physically did the mobo replacement?

Maybe he should have a chance to redo it - and complete the job this time by
making sure all the proper drivers are installed. We often say, "The job is
not done until the paperwork is completed." In this situation, "The job is
not done until everything works properly again."

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
(Running Windows Live Mail 2008 in Vista Ultimate x64 SP1)