Hi Tony,
Tony said:
What version of Word 2007 are your users using - SP1, or SP2? And, thank you
for the extra detail but you haven't answered the questions: how are the
users converting the document, and what are _both_ passwords (you only
mention one).
Q1: My version is 12.0.4518.1014 MSO 12.0.6036.5000 (seems to be no
service pack), but I don't know what the company has installed.
Q2: I'm not sure how the users are converting the documents. The
company has installed the w2003-compatibility-pack (for those who are
still working with w2003), so they might use that SaveAsW2007 option.
We are external programmers and get their documents via email. To see
this error, we opened a w2003-doc with the w2007 (showing
[compatibility mode] in the top most caption) and then save it as a
w2007-DOCX.
Q3: The "both" passwords are one single password only. The w2003-doc
is protected by a w2003-AddIn when using one of the templates and the
w2007-AddIn has been copied from the old AddIn (with a new ribbon
interface) und uses the same code/password to unprotect and protect
the document.
Hope this helps to enlighten the darkness ;->
bye, Lorenz