Paging Error

[Neal Lavon]

I have been having a CD-ROM issue with Windows XP
SP2. I have a basic vanilla Lite-On CD-ROM player (not burner) running
as a slave to a Plextor PX-708A DVD Burner. It used to be I got
intermittent reading of the CD-ROM player but now I get no response
from the CD-ROM whatsoever. It whirs and loads but usually the system
freezes soon after. I have icons for both the CD and the DVD and I can
read data and programs just fine from the DVD burner. Both load in
Windows Explorer and both icons are there.

Looking at Event Viewer, before I try and use the CD, I get Event 51:

IO_WARNING_PAGING_FAILURE
Message: An error was detected on device %1 during a paging operation.

Explanation
An input/output (I/O) request to a memory-mapped file failed and the
operation was retried.

Trying to access it, I get Event 11, a bad cable. I've replaced cables
and drives to no avail.

Can someone explain what the paging failure on device %1 means? Tthis
problem is driving me nuts. Any help would be gratefully appreciated.
Thank you,

Neal Lavon
Takoma Park, Maryland
USA

 

[Ron Martell]

I have been having a CD-ROM issue with Windows XP
SP2. I have a basic vanilla Lite-On CD-ROM player (not burner) running
as a slave to a Plextor PX-708A DVD Burner. It used to be I got
intermittent reading of the CD-ROM player but now I get no response
from the CD-ROM whatsoever. It whirs and loads but usually the system
freezes soon after. I have icons for both the CD and the DVD and I can
read data and programs just fine from the DVD burner. Both load in
Windows Explorer and both icons are there.

Looking at Event Viewer, before I try and use the CD, I get Event 51:

IO_WARNING_PAGING_FAILURE
Message: An error was detected on device %1 during a paging operation.

Explanation
An input/output (I/O) request to a memory-mapped file failed and the
operation was retried.

Trying to access it, I get Event 11, a bad cable. I've replaced cables
and drives to no avail.

Can someone explain what the paging failure on device %1 means? Tthis
problem is driving me nuts. Any help would be gratefully appreciated.
Thank you,

Neal Lavon
Takoma Park, Maryland
USA

The first thing you need to do is to make certain that this is not a
hardware problem with the drive.

Disconnect the DVD burner drive completely and try the computer with
just the Lite-On CDROM drive. Also try uninstalling the Lite-On
drive entry in Device Manager and then rebooting the system and see if
it is detected.

Finally, boot the computer with a Windows 98 StartUp disk that
includes CDROM drivers (www.bootdisk.com) and see if you can read the
directory of a CD in the drive.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."