Page Fault Error in win32k.sys

[Mike Hill]

Without warning, my screen has become blue and I have
received the message "STOP: 0x00000050
(0xBC628000,0x00000001,0xBF800DA4,0x00000000)"
and "PAGE_FAULT_IN_NONPAGED_AREA"
and "win32k.sys -Adress BF800DA4 base at BF800000,
DateStamp 3f73195d".
What is this going to cost to fix? I tried a Safe Mode
boot 3 times and got the same screen. I tried to use the
Recovery disk, but it cannot find my D-drive partition,
but I don't want to lose the data. I have not backed up
lately (ouch). Suggestions? -Mike Hill

 

[Kelly]

Hi Mike,

The behavior may occur if the win32k.sys is corrupted. Go to
C:\WINDOWS\System32 and rename the Win32k.sys file to Win32k.old and then
close the window. Now go back to the system32 folder and you will have a
new and non-corrupt Win32k.sys file.

The behavior also may be caused by that the virtual memory of the Windows XP
is corrupted. Disable and then enable the Virtual Memory to see whether it
solved the problem.

To disable Virtual memory:

1. Right click My Computer and choose properties
2. Click the Advanced tab
3. Under Performance click settings.
4. Click the Advanced tab.
5. Under Virtual memory click change
6. Click no paging file
7. Click OK
8. Restart the computer

To enable Virtual memory:

1. Right click My Computer and choose properties
2. Click the Advanced tab
3. Under Performance click settings.
4. Click the Advanced tab.
5. Under Virtual memory click change
6. Click System Managed Size
7. Click OK
8. Restart the computer