Packard Bell Scanner

B

bilko

Hi,

I have installed SP2 on my Win XP Pro system and my
Packard Bell Diamond 2400 scanner no longer works, I have
upgraded to the current PB Drivers still with no joy,
looking at the PB support forum it would sem that I am
not the only one with this problem. Any advice ?

Thanks in advance,
 
V

V Green

Jupiter Jones said:
Contact Packard Bell to verify SP-2 compatibility.

Packard Bell never "made" anything. They just
put their labels on other people's stuff.

Ther reason this is important is, your scanner
was likely made by Mustek or Microtek or somebody
else, and if you can figure out which one it is, their drivers
may work.
 
J

Jupiter Jones [MVP]

Whether Packard Bell ""made" anything" or not is not relevant.
They should know what drivers/updates if any are available.
 
J

Jim Macklin

Also, is it USB or parallel?


message | Whether Packard Bell ""made" anything" or not is not
relevant.
| They should know what drivers/updates if any are
available.
|
| --
| Jupiter Jones [MVP]
| http://www3.telus.net/dandemar/
|
|
| | > Packard Bell never "made" anything. They just
| > put their labels on other people's stuff.
| >
| > Ther reason this is important is, your scanner
| > was likely made by Mustek or Microtek or somebody
| > else, and if you can figure out which one it is, their
drivers
| > may work.
|
|
 
V

V Green

Jupiter Jones said:
Whether Packard Bell ""made" anything" or not is not relevant.
They should know what drivers/updates if any are available.

Huh?

How d'ya figure?

I've had many an instance in the past, where, when
support ceased or otherwise became unavailable
for a particular rebranded device, other drivers for
other versions of the same device with a different
name and/or reseller worked just fine...all the while
the "original" purveyor claming that I was screwed-

But you have to go through the "trial & error" part
of getting things to work yourself, don't expect any
help from either the original mgfr. OR the one whose
driver you finally got to work...
 
J

Jupiter Jones [MVP]

"How d'ya figure?"
It is Packard Bell hardware.
Regardless the original manufacturer, Packard Bell is the source for
support for Packard Bell branded components.

If you can find the correct drivers etc elsewhere, go for it, but
Packard Bell should be the starting point if the correct files are
desired.

I do not know about Packard Bell specifically but you try that with
other manufacturers you sometimes end off worse than you started.

If after repeated attempts at getting the correct files without
success, hopefully you purchase better next time.

That is "How d'ya figure?"
 
V

V Green

Jupiter Jones said:
"How d'ya figure?"
It is Packard Bell hardware.
Regardless the original manufacturer, Packard Bell is the source for
support for Packard Bell branded components.

If you can find the correct drivers etc elsewhere, go for it, but
Packard Bell should be the starting point if the correct files are
desired.

I do not know about Packard Bell specifically but you try that with
other manufacturers you sometimes end off worse than you started.

Sometimes....

but right now the OP is looking at an electronic
paperweight that used to function as a scanner...

and there's always the always-reliable Restore Point
isn't there? (being facetious here, they actually aren't
that reliable)

If the OP feels up to it, and has the capability to roll
back reliably, trying other drivers is an option -

nothing ventured-nothing gained
If after repeated attempts at getting the correct files without
success, hopefully you purchase better next time.

Whaaaa??

So it's the user's fault he didn't buy hardware
that would be compatible with software that
did NOT exist at the time he purchased it?

NO manufacturer is going to answer YES to
the following question:

"Will you guarantee that this piece of hardware will
continue to work after any and all upgrades officially
issued by Microsoft to the operating system under which
it currently function?"

They would be nuts to do so.

Anyway, enough of this pointless wrangling:
-------------------------------------------------------------------------
to "bilko" the OP:

Does the scanner show up as "Unknown Device" in Device
Manager?

Or does it show up as "scanner name" with an exclamation
mark next to it?

Or does it not show up at all?

And, as Jim said, we need to know what type of connection
it uses.
 
J

Jupiter Jones [MVP]

You are either misunderstanding me or twisting the meaning for what
ever reason.
System Restore does not come into play unless it is necessary to go
back.
Right now drivers for the scanner may be all that is necessary.

Far to early to suggest System Restore, although many do it at the
first sign of trouble often ignoring the easy fix...often new drivers.

This is what I said:
"Whether Packard Bell ""made" anything" or not is not relevant. They
should know what drivers/updates if any are available."

Later I said:
"If after repeated attempts at getting the correct files without
success, hopefully you purchase better next time."

Packard Bell should know what they have available, if not Packard Bell
has a problem and buyers should purchase from someone who knows their
product ands support availability.

I never said "So it's the user's fault he didn't...", that is your
misinterpretation.
However we all need to learn from how businesses know their own
product and take that into account on future purchases.

As for your question "Will you guarantee that this piece of hardware
will continue to work after any and all upgrades officially issued by
Microsoft to the operating system under which it currently function?"
I have no idea why you think I thought any manufacturer would
guarantee such.
 
V

V Green

Jupiter Jones said:
You are either misunderstanding me or twisting the meaning for what
ever reason.
System Restore does not come into play unless it is necessary to go
back.
Right now drivers for the scanner may be all that is necessary.

Far to early to suggest System Restore, although many do it at the
first sign of trouble often ignoring the easy fix...often new drivers.

This is what I said:
"Whether Packard Bell ""made" anything" or not is not relevant. They
should know what drivers/updates if any are available."

Later I said:
"If after repeated attempts at getting the correct files without
success, hopefully you purchase better next time."

Packard Bell should know what they have available, if not Packard Bell
has a problem and buyers should purchase from someone who knows their
product ands support availability.

I never said "So it's the user's fault he didn't...", that is your
misinterpretation.
However we all need to learn from how businesses know their own
product and take that into account on future purchases.

As for your question "Will you guarantee that this piece of hardware
will continue to work after any and all upgrades officially issued by
Microsoft to the operating system under which it currently function?"
I have no idea why you think I thought any manufacturer would
guarantee such.

Gawd, you should talk about twisting the meaning of things....

Normally, I'd just quit wasting my time on this right now, but
it's a holiday weekend, I finished my CAD project early, and
TV sucks tonight. Rebutting your strange response(s) is way
more entertaining.

If you can't figure out the context in which I brought
up the system restore option, and how it relates to the
OP's problems and experimentation with "alternate source"
drivers for his scanner, I feel for ya.

And you're STILL blaming the OP for buying hardware
that worked under SP1 and doesn't work under SP2, as
if he had had any way to know that it wouldn't...

Such arrogance defies belief. But it's what I've come to expect
on this NG lately - everything's the user's fault, none of it the
OS's or its SP's. In many cases, after further discussion, it
often turns out that the user DID do something wrong, but very
few of the befuddled average users here seem to pursue their
issues when the first response to their posting, often coming
from somebody who has some kind of "honorific professional
acronym" after their name, and thusly conveying some
expectation of knowledge and professionalism, basically slaps
them in the face with a statement like:

"If after repeated attempts at getting the correct files without
success, hopefully you purchase better next time."

Have a nice day, and try harder to live up to your MVP status.
 
G

Guest

Hi,
I have the PB 1200 scanner and had the same problem.
PB does not make the scanner.
So they do not care.
But this works.(if you need I can send the correct driver by email)

1) Install the Scanner driver as normal from PB or disc (v1.1)
2) Download the Mustek Driver from
http://www.mustek.com/download/driv_scanr/english/b1200cuplus.html
3) Double click to extract it to a folder (Select a folder that you can
remmember)
4) Go to Control Panel > System > Hardware > Device Manager > Imaging
Devices and manually update the driver by double clicking on your scanner
name - selecting the driver tab at the top of the scanner properties - Click
on Update Driver - and select “No, not this time†then next,and select
“Install or from a list or specified location†Now Browse to the folder where
you have extracted the Updated Driver and the Scanner now scans in Windows XP
SP2

Good luck.
 

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