Access Violation at address 004EE3E1

[Guest]

Hi I have bought myself a Packard Bell Store and Save 3500 250gb remote hard
drive. When I try to load their Data Secure backup software I get an Access
Violation at address 004EE3E1 in module PB DataSecure.exe Read of address
000004. I have tried to uninstall and reinstall this software without change
and have even installed it on line with the same effect. Packard Bell seem to
think that it is something on my PC that is causing this and as I can load
the software from their disc on my laptop successfully this confirms that.
Has anyone any ideas what this means and how I can overcome it? I have tried
to use the Windows backup software using the Store and Save as the
destination but after 4.25 gb it says the disc is full which of course it
isn't. Please help. Thanks
Charlie

 

[Rock]

Hi I have bought myself a Packard Bell Store and Save 3500 250gb remote
hard
drive. When I try to load their Data Secure backup software I get an
Access
Violation at address 004EE3E1 in module PB DataSecure.exe Read of address
000004. I have tried to uninstall and reinstall this software without
change
and have even installed it on line with the same effect. Packard Bell seem
to
think that it is something on my PC that is causing this and as I can load
the software from their disc on my laptop successfully this confirms that.
Has anyone any ideas what this means and how I can overcome it? I have
tried
to use the Windows backup software using the Store and Save as the
destination but after 4.25 gb it says the disc is full which of course it
isn't. Please help. Thanks

Sorry I don't know what's causing the problem with that software. The
message when using ntbackup at 4.25GB is probably because the drive is
formatted FAT32 which has a 4GB file size limit. Convert it to NTFS which
doesn't have a limit. See this link, and in particular read the part about
realignment to the 4K boundary: http://aumha.org/win5/a/ntfscvt.htm

 

[Guest]

Hi Rock thanks for that advice but the best advice i could have had was to
steer clear of packard bell and their non support. I chatted on some premium
paid line to one of their so called support technicians who came to the
brilliant conclusion after about 15 minutes that it must be clashing with
something already on my machine! He couldn't help further. I closed lots of
stuff that start on start up and found that it was clashing with Norton Go
back. I loaded the Packard bell and then when doind a back up it said that
one of the titles in iTunes was too long. I formatted it and took it back to
the supplier and got a Seagate which is working fine.
Thanks

 

[Rock]

Hi Rock thanks for that advice but the best advice i could have had was to
steer clear of packard bell and their non support. I chatted on some
premium
paid line to one of their so called support technicians who came to the
brilliant conclusion after about 15 minutes that it must be clashing with
something already on my machine! He couldn't help further. I closed lots
of
stuff that start on start up and found that it was clashing with Norton Go
back. I loaded the Packard bell and then when doind a back up it said that
one of the titles in iTunes was too long. I formatted it and took it back
to
the supplier and got a Seagate which is working fine.
Thanks

Yes Packard Bell had problematic machines when they made computers (are they
still in this business or did the become eMachines?), the cheapest and the
worst performing. You made the right choice.