P4C800-E Current Hardware Revision?

[Steve Sr.]

Do any of you know what the current hardware version of this
motherboard is for the U.S.?

I sent the original (brand new but defective) back to Newegg on an
RMA. This one arrived with 1010 BIOS and what I thought I remembered
as hardware Rev 2.0

The "new" RMA replacement arrived with a BIOS of 1008 and a hardware
rev of 1.02 which appears to be older.

The serial numbers also seem to bear this out. The original MB had SN
37MG104107. The replacement had a squential number about 1/4 of this
at 37ZG024889.

So is Newegg sending out old stock for RMAs?

Thanks,

Steve

 

[Chuck]

I bought my P4C800-E from Newegg last week ... Rev 2.0 & BIOS 1011. Haven't
needed to RMA it yet, fingers crossed.

 

[Steve Sr.]

Those dirty rotten bastards! They tried to pull a fast one! Buy a
current revision board and it's DOA then they RMA you one thats close
to 6 months old!

At this rate it will be almost 3 months to get a working PC! All of
the parts were ordered at the end of September. Anybody have any
suggestions for dealing with Newegg on this. Too bad I can't get up
close and personal with these idiots!

Steve

 

[Courseyauto]

Those dirty rotten bastards! They tried to pull a fast one! Buy a
current revision board and it's DOA then they RMA you one thats close
to 6 months old!

At this rate it will be almost 3 months to get a working PC! All of
the parts were ordered at the end of September. Anybody have any
suggestions for dealing with Newegg on this. Too bad I can't get up
close and personal with these idiots!

Steve

You think thats bad,they take RMA'd MB and sell them as refurbished when it
was sent back to them NFG. I got a MB that was totally dead,wouldnt even get
to the bios. My guess somebody got it and killed it trying to flash the bios.
If they sell it as refurb it should at least be tested. DOUG

 

[Z Man]

I am very surprised that Newegg would to this. They are generally very
reasonable about RMA's. A few months ago, I returned a CPU on which I had
carelessly bent the pins. They noted the damage, but replaced the CPU anyhow
and didn't even charge me for shipping. You should try to get in touch with
a supervisor there. You will probably get satisfaction.

 

[Name]

Done a lot of purchasing and RMA's with them and never had an issue. Did
you tell anyone what happened yet? Probably a coincidence and I'll bet they
resolve it. Just my .02, I usually offer props for the vendors that work
well for me - I have no other interest than to continue seeing good service
available for myself...

 

[Steve Sr.]

Here is an update. I called Newegg today and spoke to a customer
service supervisor. The supervisor said that they have no policy for
sending out old or refurb boards for RMAs. She also said that they
ship whatever is in stock and can't verify a particular hardware
version.

She suggested refunding and RMAing the old board and credit $15 for
shipping cost and suggested I place a "new" order for the same MB.
This troubled me greatly because of the earlier statement about
shipping "whatever version was in stock" but I decided to risk it with
the understanding that if it was not a current revision (i.e. rev 2)
board that they would be getting this one back as well. She also
agreed to free overnight shipping for the new board and didn't require
the 10 day shipping plus RMA processing delay before sending out the
new one.

When I went to order the new MB I think I may have figured out what
happened. They are currently selling a "refurb" version of this board
and I think they must have sent me one of those even though the box
was not marked "refurb". I did notice that it had the solder squish
short issue fixed under the bottom of the heatsink retainer. This may
have been how they got it as a refurb.

My fingers are crossed until the new MB arrives and it actually loads
Windows.

Steve

 

[Courseyauto]

When I went to order the new MB I think I may have figured out what
happened. They are currently selling a "refurb" version of this board
and I think they must have sent me one of those even though the box
was not marked "refurb". I did notice that it had the solder squish
short issue fixed under the bottom of the heatsink retainer. This may
have been how they got it as a refurb.

My fingers are crossed until the new MB arrives and it actually loads
Windows.

Steve
The refurbs come in a white box and all you get is just the MB with no
accesories.