Oversized PST's

[jim]

I've got a user running Outlook2k3 (SP2). She just tried copying some email
into her PST file and got this error message:

"Can't move the items. The file <path>\<filename>.pst has reached its
maximum size. To reduce the amount of data in this file, select some items
that you no longer need, and then permanently delete them."

Her PST file is just under 2 gigs.

I found what looked to be the exact fix for the problem on TechNet:
http://support.microsoft.com/kb/832925/en-us

The only problem is that the registry entries described in the article don't
exist. I get as far as HKEY_CURRENT_USER -> Software -> Policies ->
Microsoft. There are no subkeys called "Office", "11.0". or "Outlook". I
checked a couple of other PC's and didn't find them there either.

Anyone know how to correct this problem? I thought Outlook2k3 supported
PST's over 2 gigs.

 

[jim]

Never mind, i figured it out. It was an older PST format that didn't
support large file sizes. Created a new one, imported the items, a voila!

 

[Ada Pan [MSFT]]

Hello Jim,

I am glad to know that you have resolved the problem. Congratulations!

Thank you for providing the detailed additional feedback on how you were
successful in resolving this issue. It is greatly appreciated. Your
solution will benefit many other users, and we really value having you as a
Microsoft user.

If you have any other questions or concerns, please do not hesitate to
contact us. It is always our pleasure to be of assistance.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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