Outobox in 2003 does not send

[Jim]

This seems to happen with Outlook 2003 and is quite bizarre--you wonder how
the developers could have missed this one! I posted this in a reply, but
it's pretty far down in the list by now, so I'll make a fresh post.

I've read of many people who have had this problem. I don't have much detail
from you, but it happens to myself and others when they merely open the
outbox folder.

Here's what happens. Let's say you just clicked "send", and into the outbox
it goes. When you open the outbox, your message is highlighted/selected. As
soon as that happens, the "send" icon changes to an "open envelope" icon
(I'm making my own name for these), the time sent changes to "none", and the
font changes from italics to normal font. Now your cooked. No way to send
this message. You can open it and click "send" until the end of time, and it
will just sit there.

Try this: make and send three new test messages. Now open the outbox. The
first one will change to "not ready"mode because it's selected. Now hit your
down arrow to select the messages below it and watch them change before your
very eyes! Cool, is it not, how much easier it is to render a message
un-sendable.

It USED to be the case in previous versions that you had to actually OPEN
the message in the outbox for it to change to normal font (which means it no
longer "ready to send"). Once you did this, all you had to do was to click
"send" again, and everything was okay and the message got sent.

NOW, however, and perhaps only God knows why, all you have to do is select
the message for Outlook to consider it "not ready". Not only that, but NOW
opening the message and clicking on send has no effect. What a wonderful
enhancement, and aren't you glad you paid for that upgrade!

If someone has a solution, please post it, since I haven't found any yet.

But for a WORKAROUND: just move the message to another folder, open it, and
then send it again. But don't open that outbox folder! You can also chose
the "send immediately when connected" option, and chances are it will send
before you have a chance to open the outbox folder. Of course, better not
have any second thoughts.

Jim

 

[Sue Mosher [MVP-Outlook]]

Please see my response to your other post about this.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Jim]

The rest of the thread so far...

That's for confirming what I suspected. I think this is a problem that
appeared in Office 2003 beta, was fixed in RTM, and then somehow
reintroduced in SP1. I need to fire up a copy of Office 2003 RTM to test
that hunch.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

It's build 11-6359-6360. I was hoping to find a better work around than the
one I mentioned.

 

[I live on Outlook]

The rest of the thread so far...

That's for confirming what I suspected. I think this is a problem that
appeared in Office 2003 beta, was fixed in RTM, and then somehow
reintroduced in SP1. I need to fire up a copy of Office 2003 RTM to test
that hunch.

The problem that you described, with OUTBOX messages not being sent.

I'm using OL2003, but not SP1. Never had this problem until about a
week ago. I _suspect_ it is caused by Norton (2004) Anti SPAM. Each
OL session, I try to disable and remove the NAS COM add-in, but it
always re-appears the next time I start OL.

Sometimes rebooting my system seems to fix the problem, but I
really can't isolate the cause of this problem.

 

[Sue Mosher [MVP-Outlook]]

Turns out that the problem I was seeing was not an Outlook 2003 SP1 issue,
but related to an Outlook add-in.

How are you disabling NAS?

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[I live on Outlook]

Turns out that the problem I was seeing was not an Outlook 2003 SP1 issue,
but related to an Outlook add-in.

How are you disabling NAS?

I go to the Tools | Setup and select the Advanced Tab. The I open the
COM manager and delete/disable Norton Anti-SPAM. Problem is, every
time I restart Outlook, this silly add-in re-appears.

I am afraid that I will need to uninstall Norton Internet Security and
then try to reinstall without the SPAM Manager. I tried doing an
uninstall, but there is no option within the Norton Internet Security
installer to delete a selected component. It's all or nothing.

In recent years, I've become more and more dissatisfied with Norton
products. Used to be the gold standard of utilities, now quite
tarnished and debased.