Outlook2000 hangs on startup

[Dylan Evans]

Hi,

Can anyone help?

A client running Office2000 on Windows2000 hangs on
startup (at the outlook splash screen). I have tried the
following:-

a new profile with personal folders
reinstalling MSOffice

Please help some-one!!!

thanx

Dylan

 

[Jocelyn Fiorello [MVP - Outlook]]

You may have a corrupted outcmd.dat file. This is the file that stores
your toolbar customizations, and when it becomes corrupted, Outlook
can't use it at startup to build your toolbars, thus causing the
hangups. Try renaming or deleting your outcmd.dat file while Outlook is
closed. Renaming it might be the best idea if you have a lot of
customizations that you'd prefer not to lose; that way if renaming the
file doesn't solve your problem, you may be able to restore it later
when you do get Outlook working properly again.

Note: If you're using Windows 2000 or XP, you'll need to search in
hidden and system folders to find the outcmd.dat file.

--
Jocelyn Fiorello
MVP - Outlook

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