Outlook Upgrade from Office 2000 to Office 2003

[Fellen]

One of my users has an Outlook 2000 archive.pst file that when opened
shows all her folders and sub-folders but none of them contain
anything in them. I know from the size of the file that everything is
in there, and I was able to open in my Outlook 2003 and see
everything. I've now upgraded her to 2003, and the same things
happens on her computer. I've tried everything including exporting it
to a new .pst file that isn't called "archive", and the same thing
continues to happen. And each time I can see it in 2003 on my
computer. If she can open it and see all the folders, doesn't that
mean she has the rights to that file? I've tried exporting to csv,
but it doesn't export all the subfolders and trying to export and
import them manually will take forever since she has a zillion
folders. I don't understand why I can open it fine, and she can't.
I'm at my wits end.

Thanks!

 

[Brian Tillman]

One of my users has an Outlook 2000 archive.pst file that when opened
shows all her folders and sub-folders but none of them contain
anything in them. I know from the size of the file that everything is
in there, and I was able to open in my Outlook 2003 and see
everything. I've now upgraded her to 2003, and the same things
happens on her computer.

First I'd try having her create a new profile and opening it with that. If
that doesn't work, I'd try creating a new PST withe the PC that can see it,
copying all the items in the old to the new, and transferring the new to her
to see if she can open that and see anything in it.

 

[Fellen]

It turns out that Outlook on her computer had filters set. She
doesn't know how that happened, but as soon as I got rid of the
filters, she could see all the items in the PST's folders.

Thanks!

 

[Brian Tillman]

It turns out that Outlook on her computer had filters set. She
doesn't know how that happened, but as soon as I got rid of the
filters, she could see all the items in the PST's folders.

I'm glad you discovered the solution.