Outlook throwing 'Access is Denied' errors when using My Documents shortcut

[aJay]

Hi,

I have a problem with a few of our users which seems to be isolated
to
Outlook. All the workstations are running XP SP2 with Office 2003
(using Outlook in cached mode).

Our setup is such that the users my documents automatically maps to
a network folder - This works fine through explorer, but when trying
to
access it via Outlook (save as an attachment for example), it returns
"Access is Denied" and fails to open the my documents folder. This
works
fine from other applications such as word.

I had initially thought an update to McAfee VirusScan had solved this
problem, but apparently it hasn't.

Anybody experienced this problem and actually found a solution?

Any help would be appriciated.

Ally

 

[Guest]

Hi,

I have a problem with a few of our users which seems to be isolated
to
Outlook. All the workstations are running XP SP2 with Office 2003
(using Outlook in cached mode).

Our setup is such that the users my documents automatically maps to
a network folder - This works fine through explorer, but when trying
to
access it via Outlook (save as an attachment for example), it returns
"Access is Denied" and fails to open the my documents folder. This
works
fine from other applications such as word.

I had initially thought an update to McAfee VirusScan had solved this
problem, but apparently it hasn't.

Anybody experienced this problem and actually found a solution?

Any help would be appriciated.

Ally

I had the same problem with some users. Users had local admin access. I
remove users account to power users and rename their profile. Once they
logon and create new profile the problem is fixed. I hope this help you too.