Access Denied to My Documents from Office 2003 Apps

[brenternet]

There are two clients out of 500 at our university who are having a
problem of opening files from their my documents folder from within
Office 2003 applications (Word, Outlook, Excel and Power Point). You
can browse to My Documents in Windows Explorer just fine. Files will
open as they should if you double click on them from the explorer
window. Also, the My Documents folder is mapped to the user's home
directory on our file server.

I have tried reinstalling Office 2K3 and have applied all of the
updates but nothing seems to be working. These users are on a domain
just like the rest of our users and there isn't a difference in the
permissions of their home directory.

 

[Lanwench [MVP - Exchange]]

There are two clients out of 500 at our university who are having a
problem of opening files from their my documents folder from within
Office 2003 applications (Word, Outlook, Excel and Power Point). You
can browse to My Documents in Windows Explorer just fine. Files will
open as they should if you double click on them from the explorer
window. Also, the My Documents folder is mapped to the user's home
directory on our file server.

I have tried reinstalling Office 2K3 and have applied all of the
updates but nothing seems to be working. These users are on a domain
just like the rest of our users and there isn't a difference in the
permissions of their home directory.

Type

net use

in a command prompt - if you see anything pointing at an
inaccessible/unavailable share, that is likely your problem.

net use * /del

will get rid of them all. Using a login script that deletes all mapped
drives & then reconnects only the ones you want (without making them
persistent), is a good way to prevent this from happening.