Outlook stuck in process loop?

[PCNovice]

A couple of days ago I applied the following updates to my work PC--which is
a Pentium(R) D CPU2.80GHz with 2GB RAM running XP Professional, ver 2002,
service pack 2:

KB937894
KB942840
KB942763
KB941569
KB941568
KB942615
KB944653

Now, it seems as though there is a process stuck in a loop when I run
Outlook 2003. I can retrieve (although it takes longer), view and author
messages without problem, however, the mouse pointer alternates between
pointer and busy hourglass about once per second. Very annoying. A view of
resources shows Outlook using about 48% of CPU resources. Curiously, if a
dialog box appears (such as the junk folder notice) CPU resources drop to
3%. This is the only application that behaves this way since the updates
were applied.

I remember a couple of the updates dealt with the Outlook 2003 spam folder,
but WinUpdatesList (www.nirsoft.net) doesn't show me which of the applied
updates were for Outlook specifically.

Can someone please point me in the right direction for how to identify which
process is looping and how to resolve it before I start uninstalling
Outlook/WinXP/etc. My experience is things seldom work as they did before an
uninstall/reinstall.

Any ideas would be greatly welcomed.

TIA

 

[Ben M. Schorr, MVP]

What if you do a System Restore to a checkpoint prior to the updates?

After which you can manually select and individually install the updates
until/unless you find the offending update.

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com/outlook.htm

 

[PCNovice]

Decided the best approach was to uninstall the most recent updates until I
found the one that caused the problem. Sure enough, a recent update to
Outlook 2003 was the offending module. Uninstalled it and everything is
running normally.

Thanks all.

 

[Philip Skov]

Ill add the missing piece of info:

Product: Microsoft Office Professional Edition 2003 - Update 'Security
Update for Office 2003 (KB943973): WORKS632' was successfully removed.

solved it for me

Kind regards

Philip Skov Knudsen

 

[Philip Skov]

Actually it seems the mentioned update didnt fix it. Instead I uninstalled
all recent updates to Office. This didnt seem to help either but after a
reboot, now everything works.

You'll find the recent updates in "Control Panel" - "Add/Remove Programs" -
check the "show updates" checkbox.

Kind regards

Philip Skov Knudsen