Outlook stops responding

[Sean]

Outlook stops responding every time one of our users tries
to access a Word doc via a link in an e-mail. She can
browse to the Word doc and open it without any problem.
The same link works for others. Any ideas?

Thanks,
Sean

 

[Milly Staples [MVP - Outlook]]

What version of Outlook and how are the files sent? What is the message
format?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to the
Swen virus, all e-mails sent to my actual account will be deleted w/out
reading.

After searching google.groups.com and finding no answer
Sean <[email protected]> asked:

| Outlook stops responding every time one of our users tries
| to access a Word doc via a link in an e-mail. She can
| browse to the Word doc and open it without any problem.
| The same link works for others. Any ideas?
|
| Thanks,
| Sean

 

[Guest]

Outlook 2000 SP3. The e-mails contain a link (i.e.
\\machine_name\path\filename.doc) and the format is
usually rich text. Let me know if you have any other
questions.

Thanks,
Sean