Outlook stops downloading email after 1 or 2 emails

[Guest]

Outlook 2003 - working fine then suddenly hangs when downloading emails. It
can accept 1 - 4 maybe but then hangs and has to be re-started. I have
checked with server, downloaded all updates, performed mailbox cleanup, etc.
What has happened? How do I fix this?
I have to get all my email direct from the server and can't use Outlook at
all for receiving email - what a pain! Has anyone else had this problem?

 

[Aaron Butler]

Outlook 2003 - working fine then suddenly hangs when downloading emails. It
can accept 1 - 4 maybe but then hangs and has to be re-started. I have
checked with server, downloaded all updates, performed mailbox cleanup, etc.
What has happened? How do I fix this?
I have to get all my email direct from the server and can't use Outlook at
all for receiving email - what a pain! Has anyone else had this problem?

Hi Bettsy,
Is there an error logged in the Application or System event log on
your PC when this happens? Also, you say it accepts 1-4 e-mails . . .
have you tried timing it? Does it hang after a specific period of
time (such as 30 seconds)? Also, what type of connection do you have
between your PC and the Exchange Server (100 MB network, WAN link,
etc?)
-Aaron

 

[Guest]

Hi Aaron:
How do I check to look for an error message in the Application or System
event log?

I don't know what the connection is to my server - I have a DSL connection,
but I don't think that's what you're asking. Can I find this on my laptop
somewhere?

I've talked with the server company and they have seen an error message and
have said they fixed it, but I'm still having the problem.

 

[Aaron Butler]

Hi Aaron:
How do I check to look for an error message in the Application or System
event log?

I don't know what the connection is to my server - I have a DSL connection,
but I don't think that's what you're asking. Can I find this on my laptop
somewhere?

I've talked with the server company and they have seen an error message and
have said they fixed it, but I'm still having the problem.
--
Bettsy






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Hi Bettsy,
If you right click "My Computer" on your desktop and select Manage,
then you'll see Event Viewer listed under System Tools. There are
several logs there. Try your e-mail again and then go check your logs
immediately. That way you won't have to look back through days worth
of logs, you just need to look at those events that were logged in the
last five minutes or so.
I made an incorrect assumption when I asked about your connection to
the mail server. You answered my question when you said you have DSL
though. I assume you're checking this from home. Is this your mail
at your DSL provider that you're checking? Also, do you know if
you're using POP3 or IMAP? This would be in the e-mail account
settings that their tech support probably walked you through over the
phone.
-Aaron

 

[Guest]

Hi Aaron:
I checked the log and the "ERROR" line reads "Application Hang" - that
doesn't seem to help much. I am using POP3. My DSL provider is not the same
company as my server. I have been talking with both.
New Problem however. Outlook won't open at all. I haven't done anything to
change it today, but there were a number of downloads from MS that
automatically came in when shutting down earlier today. After that - I can't
open Outlook. AND the icon changed color from gold to kind of an olive green
- is this a different version? I was using 2003 - which was the gold-like
color - weird things happening here - Can I just download 2007 and make this
all go away?

 

[Aaron Butler]

I checked the log and the "ERROR" line reads "Application Hang" - that
doesn't seem to help much. I am using POP3. My DSL provider is not the same
company as my server. I have been talking with both.
New Problem however. Outlook won't open at all. I haven't done anything to
change it today, but there were a number of downloads from MS that
automatically came in when shutting down earlier today. After that - I can't
open Outlook. AND the icon changed color from gold to kind of an olive green
- is this a different version? I was using 2003 - which was the gold-like
color - weird things happening here - Can I just download 2007 and make this
all go away?

Hi Bettsy,
Wow. That is odd indeed. I've never heard of the Outlook icon
changing color. And it wouldn't upgrade to a new version without you
knowing it, since you would have to pay for the new version first!
One question I have only because this is so strange: do you have anti-
virus software installed, and up to date with current anti-virus
definitions? Have you run a full scan using the AV software?

If your PC is virus-free, you may indeed want to save your office
settings (though if Outlook won't start, you may or may not be able to
do that easily) - the quick and easy way is to use the Office Save My
Settings Wizard. (On my PC I get there from Start\All Programs\Office
\Microsoft Office Tools\Microsoft Office 2003 Save My Settings
Wizard). That will save all of your Word, Excel, Outlook, etc.
settings to a file. Then you could either uninstall Office 2003, and
reinstall it if you have the CDs, then import your settings using that
same Wizard, or you could uninstall 2003, and install 2007 if you have
that. I'm not sure if settings imported from 2003 will import to 2007
though. In either case, I would suggest uninstalling 2003 first
because a re-install would just upgrade and the problematic files may
not get replaced - you may still have the same problems.

I would start with making sure you're PC is free of viruses first
though, and maybe even run a ScanDisk to make sure your hard drive
isn't going bad and corrupt sectors on the disk aren't causing your
woes.

Good Luck!
Aaron

 

[Guest]

Hi Aaron:
Ok - I'm back on track - I ran Virus scan (I do have virus scan enabled) -
defraged, cleaned up hard drive and re-installed 2003 Office for sm. biz. -
andeverything is back to where it was - but Outlook still hangs up - I
checked the log error and it registers as "application hang" "101" - I have
been trying to download 2007 Office - but it stops and won't complete
download. Ugh! So I'm back where I started - any suggestions?

 

[Aaron Butler]

Hi Aaron:
Ok - I'm back on track - I ran Virus scan (I do have virus scan enabled) -
defraged, cleaned up hard drive and re-installed 2003 Office for sm. biz. -
andeverything is back to where it was - but Outlook still hangs up - I
checked the log error and it registers as "application hang" "101" - I have
been trying to download 2007 Office - but it stops and won't complete
download. Ugh! So I'm back where I started - any suggestions?
--
Bettsy









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You might try temporarily disabling virus scan and see if you have the
same error. Eliminate some conflict between the two problems as a
possible cause.