Outlook rules and opening emails with attachments issue

D

denist80

Hello MS Outlook Gurus,

I will really appreciate someone's help.

I have 2 issues with my outlook that I cannot resolve. I run MS
Outlook 2000 SP-3 on XP Pro SP 2 in the Windows domain environment
with Exchange 2000 Server.

1. Outlook seems to work fine, somewhat slow but fine, as long as
don't open any emails with attachments, big or small doesn't really
matter. As soon as I open an email with an attachment it freezes and
its status changes to "Not responding" in the Task Manager. Could you
please tell me how I can troubleshoot this problem? What can cause
this kind of behavior in Outlook?

2. I cannot get to work some of the Outlook rules. Here is what I'm
trying to do:
If an email come from (e-mail address removed) and has <a phrase 1 in
the body of the email> or <a phrase 2 in the body of the email> put it
in this Folder.
I created this rule:
Apply this rule after the message arrives with (e-mail address removed)
in the senders address and with <phrase 1> or <phrase 2> in the body
move it to <Folder> folder.
Nothing fancy and pretty straight forward. I thought I might have had
a conflict with other rules but when I run this rule manually against
the folder where all this emails are it doesn't work either. No idea
why?

Please let me know if you have any question.

Thank you in advance.

Denis T
 
D

denist80

Diane,

Thank you for your response and advices.

1. I have tried to clear OLK temp folder but it still does it. It even
happens if I don't open an attachment. For example if an email cames
with an attachment I double click on the email to open it. Then
Outlook freezes, Not Responding, for like 5-7 minutes and opens email.
Second time I do that it freezes for ever!!!

2. To aswer your question:
- It doesn't work with one phrase.
- Message format is Plain Text. So it should work well. ;-) The folder
that I try to run this rule for has about 11,800 emails. Sould not be
matter but just to let you know.

I'm pretty sure if I reinstall Outlook it won't help much. Do you have
any other ideas?

Thank you,

Denis T

On Jun 25, 11:34 pm, "Diane Poremsky" <[email protected]> wrote:
 
D

Diane Poremsky

What AV scanner do you use? Does it happen with all doc types or just
specific types? It may be a problem with an installation if only one app
does it.

ok... so something in the rule is really broken. :) # of messages doesn't
matter - it just takes longer to process. Do other rules work ok? Have you
tried the same condition, different action (flag or change sensitivity) and
different action, same condition to see if you can narrow down the problem.
Try 1 word or a few letters (i.e., "tion") that are common to many words.
 
D

denist80

Symantec AV Corp Edition. I don't think it causes the issue because I
can open other files just fine. I believe it happens for any kind of
files. I'll try to reinstall the Outlook and see if it helps. From my
experience I have never been able to fix Excel, Word, or Outlook by
reintalling them. I'll give it another shot.

I think other rules work fine but if even if I run this rule manually
it should work, right? I'll try to set some different action. So what
if a different action works, what would it mean?

Thanks Diane. I'll play with it and let you know.

Denis T

On Jun 26, 9:54 am, "Diane Poremsky" <[email protected]> wrote:
 
D

Diane Poremsky

if a different action works it means something is goofy... if it doesn't
work, the conditions are getting picked up.

detect and repair (office diagnostics in 2007) should be enough -
reinstalling rarely fixes problems.
 
D

denist80

Diane,

Thanks for your help and concern.

I put off rules for now because I need to fix the attachment problem
first but will try your suggestions for sure. You adviced to use
detect and repair (office diagnostics in 2007) but I use Outlook 2000.
Would it work for Outlook 2000?
Also now I discovered that Outlook downloads attachments very slow. No
idea why? If I go to Outlook's temp folder and I can see how it
download a 2MB file very slowly and while it's downloading files it
put itself into Not Responding status. The rest of the programs and
the Internet speed is fine just the Outlook. I'll try to change the
NIC on the computer just take it off my list.

Cheers,
Denis

On Jun 26, 5:19 pm, "Diane Poremsky" <[email protected]> wrote:
 
D

Diane Poremsky

I forget if 2000 has detect and repair - if not rerun setup. If it has a
repair option, choose it. slow downloading is usually a network problem -
what type of acct do you use?

are you using a spam or virus scan on incoming email? if so disable it.
 
D

denist80

I'll try to repair it by running re-install. I tried to disable
AntiVirus same thing. I'm also going to change the NIC and see if make
a difference.

Thanks,
Denis T

On Jun 27, 10:37 am, "Diane Poremsky" <[email protected]> wrote:
 

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