Outlook problem

[Carmen O Donnell]

Can someone please help me. I have Office 2003 and when I try to open MS
Outlook it won't open. I get a message "An unexpected error has occurred
MAPI was unable to load the information service mscon.dll. Be sure the
service is correctly installed and configured" and when I click on OK
Outlook closes.

I just got my notebook back from being repaired and I had been trying to put
a saved address book into Outlook Express. I may have done something when I
tried to open a wab file and got a message: vcard is not your default
address book. It seems the only option was to take OK when asked : do you
want to change your default something. Can't remeber - getting too old
I'm running XP Sp2. Any help would be greatly appreciated..I use the
calendar in Outlook and Word mostly

Thanks again in advance
Carmen

 

[Diane Poremsky]

mscon is the outlook connector to bring msn/hotmail into outlook. now... do
you want to use Outlook or Outlook Express? Outlook Express uses the wab,
outlook does not.

I would start with detect and repair (help menu) and then reinstall the
connector.

 

[Carmen O Donnell]

Thanks for the real fast reply. I want to use Outlook Express for my email.
However I do use some of the other features in Outlook, calendar etc. I
cannot even open Outlook. Sorry to sound so inept, however I don't even
know what the "connector" is & how to access it.
Where is the help menu? When I go to Programs/MicrosoftOffice, I show 3
applications : MS Word, MS Office Tools. I went to recover application and
chose to recover but it brings up a little window referncing "profile"
Can't I use Outlooks other features without using the email? I remember
having access to both Outlook and Outlook express?/

Thanks for all your help again,
Carmen

Before the machine was repaired and reformatte, I was able to import my
"contacts"

 

[Diane Poremsky]

ok... with outlook closed, either go to control panel, mail (use classic
view of control panel) or right click on the start menu icon for Outlook (if
present - you may have OE shown instead) and choose properties. This opens
the profile dialog. Click Show profile, then Add a profile. give it a name -
choose Internet email acct on the first screen then cancel on the Add New
acct screen where it asks for your mail acct info. Outlook will create a
profile without an email acct.
http://www.outlook-tips.net/beginner/new_profile.htm

 

[Carmen O Donnell]

Thanks Diane, Don't know how long it woud have taken me to research on my
own. I really appreciate your reply. All is fine in Outlook

Carmen