Here is a possible solution? Article# 290684
OL2002: The Save Password Setting Is Not Saved When You
Connect to a POP3 Server
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This article was previously published under Q290684
IMPORTANT: This article contains information about
modifying the registry. Before you modify the registry,
make sure to back it up and make sure that you understand
how to restore the registry if a problem occurs. For
information about how to back up, restore, and edit the
registry, click the following article number to view the
article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you connect to your Internet service provider (ISP)
to retrieve messages from a Post Office Protocol 3 (POP3)
server, your password is not retained even though you have
chosen to save the password.
CAUSE
This behavior occurs because the registry contains
incorrect information for the Protected Storage System
Provider subkey for the user account.
RESOLUTION
To resolve this behavior, remove the user account
information from the Protected Storage System Provider
subkey and re-enter your password options. To do this, use
the following steps for your operating system: WARNING: If
you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating
system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.
Microsoft Windows 2000
If you are a Windows 2000 user, you must have
administrator permissions to edit the system registry.
IMPORTANT: Do not remove the main Protected Storage System
Provider subkey. This subkey is not automatically
regenerated. If you are not having password retention
problems, and you do not remember your password, deleting
the user subkey may result in not being able to retrieve
your messages.
Use the following steps if your password is not being
retained:
Quit all programs.
Click Start, click Run, and in the Open box, type regedt32
and then click OK.
On the Window menu, click HKEY_CURRENT_USER on Local
Machine, and then locate the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Protected Storage
System Provider
Click Protected Storage System Provider.
On the Security menu, click Permissions.
In the Permissions for Protected Storage System Provider
window, under the Security tab, click the Advanced button.
In the Access Control Settings for Protected Storage
System Provider window, under the Permissions tab, click
to select the Reset Permissions for all child objects and
enable propagation of inheritable permissions check box,
and then click OK.
Click Yes when you receive the following prompt:
This will remove explicitly defined permission on all
child objects and enable propagation of inheritable
permissions to those child objects. Only inheritable
permissions propagated from Protected Storage System
Provider will take effect. Do you wish to continue?
Click OK to close all windows to get back to Registry
Editor.
Double-click to expand the Protected Storage System
Provider folder, click to select the user subkey folder
(which usually starts with an "S" and has some long set of
numbers separated by hyphens), and then press DELETE.
If multiple users use this machine then you will find
multiple subkeys, if those users have the same password
retention problem, delete the subkey folder for those
users also. This will not delete any account information
and will only reset some permission related to password
retention issue.
On the Registry menu, click Exit, and then restart the
computer.
After the computer restarts, click Start, click Settings,
and then click Control Panel.
Double-click the Mail or "Mail" icon.
Click to select Show Profiles, and then click Properties
for the selected Internet Account.
On the Server tab, type the password, click to select
Remember Password, click Apply, and then click OK.
Start Outlook. On the Tools menu, click Send and Receive,
to test if your password is retained.
NOTE: If other Windows NT users are having password
retention problems, re-enter the password and select
Remember Password for those profiles. Each user may need
to log on to re-apply their password settings.
