Outlook-Outlook Express can't send or receive

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Guest

I have an HP Desktop DC7600, came installed with MS Office 2003. MS says it's
HP problem, HP says software warranty expired and should do System Restore. I
changed email service and despite the fact that all settings are correct,
ping to server OK, network working, cannot send nor receive with Outlook. I
used same settings with Outlook Express on another computer and works fine. I
did same with Outlook Express on my computer (used for first time) and
doesn't work. HP said that I may lose data with System Restore but when I
started System Restore it says no data would be lost (I will back up anyway).
Is this true?
 
Eva said:
I have an HP Desktop DC7600, came installed with MS Office 2003. MS says
it's
HP problem, HP says software warranty expired and should do System
Restore. I
changed email service and despite the fact that all settings are correct,
ping to server OK, network working, cannot send nor receive with Outlook.
I
used same settings with Outlook Express on another computer and works
fine. I
did same with Outlook Express on my computer (used for first time) and
doesn't work. HP said that I may lose data with System Restore but when I
started System Restore it says no data would be lost (I will back up
anyway).
Is this true?
Click to expand...

Best to ask in an Outlook Express newsgroup - this is
where you will find the OE experts.
 
Eva said:
I have an HP Desktop DC7600, came installed with MS Office 2003. MS says it's
HP problem, HP says software warranty expired and should do System Restore. I
changed email service and despite the fact that all settings are correct,
ping to server OK, network working, cannot send nor receive with Outlook. I
used same settings with Outlook Express on another computer and works fine. I
did same with Outlook Express on my computer (used for first time) and
doesn't work. HP said that I may lose data with System Restore but when I
started System Restore it says no data would be lost (I will back up anyway).
Is this true?
Click to expand...

Best to send as Pegsus and Newbie mentioned but read the links below and see
what you make of it.
Also best when you send a Q tell the exact Error message and the event which
make you lose connection like ( new software installed, new hardware Like you
mentioned a new Network/ISP, hardware like a Modem/Router).
Here are some Qs and As for Outlook
http://www.microsoft.com/communitie...&pt=&catlist=&dglist=&ptlist=&exp=&sloc=en-us

For Outlook Express connection:
OLEXP: Error Message: The Connection to the Server Has Failed...Error
0x800CCC0E
http://support.microsoft.com/kb/302339

How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express
http://support.microsoft.com/?kbid=813514
OLEXP: Unable to send or receive messages with Dr. Solomon's NetGuard
installed
http://support.microsoft.com/kb/195458
You receive a "Socket error: 10061, Error Number: 0x800ccc0e" error message
when you try to send or receive e-mail in Outlook or in Outlook Express
http://support.microsoft.com/kb/191687/

Another to try is while on Outlook Express:
Click Tools >> Options >. Click on Connections Tab and make sure these
settings correct:
Dial-Up
[ ] Ask before switching dial-up connections

Click on Settings for the connection and make sure the correct connection
(Default ) is selected .

again Click Tools >> Accounts >> Click on Servers Tab and make sure this
option not selected:
[ ] log on using Secure Password Authentication.

Click on Connection Tab and check this check box:
[ ] Always connect to this account using:
[ Local Area Network ][v]

Click [OK] to close and open a Run Command and type these command:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Reboot your machine and see.
How the Power saving Option on this machine set to and does the Dial on
Demand on the Router option checked or not, best if uncheck it.
One of the causes mentioned a damaged user profile, also read this article
again and the reset of the links also about corrupted profile and how to
troubleshoot
it:
http://support.microsoft.com/?kbid=813514

How to Identify a Damaged User Profile and Create a New Profile
http://support.microsoft.com/kb/305506

How to copy data from a corrupted user profile to a new profile:
http://support.microsoft.com/kb/811151

How to create a new e-mail profile in Outlook 2007 and in Outlook 2003:
http://support.microsoft.com/kb/829918/



I will make sure this machine is clean from Viruses by scanning from
another vendor to get another opinion.
HTH.
nass
 
Please post to this OE-specific newsgroup instead:
news://msnews.microsoft.com/microsoft.public.outlookexpress.general
 
Eva said:
I have an HP Desktop DC7600, came installed with MS Office 2003. MS says
it's
HP problem, HP says software warranty expired and should do System
Restore. I
changed email service and despite the fact that all settings are correct,
ping to server OK, network working, cannot send nor receive with Outlook.
I
used same settings with Outlook Express on another computer and works
fine. I
did same with Outlook Express on my computer (used for first time) and
doesn't work. HP said that I may lose data with System Restore but when I
started System Restore it says no data would be lost (I will back up
anyway).
Is this true?
Click to expand...

Is the problem with both Outlook and and Outlook Express on another
computer? If so there are separate newsgroups for the two. You were given
the links for the OE newsgroup. Here is the link for the Outlook.general
newsgroup.

http://www.microsoft.com/communitie...da5-518a-4900-8a9f-2b76aa8d1ea0&lang=en&cr=us
 
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