Outlook not opening

G

Guest

When I try to open MS Outlook,from the desktop or the mail button on IE, the
program stalls at the splash screen. It does not show up in the applcations
tab on the task manager. Any suggestions? thanks
 
M

Milly Staples [MVP - Outlook]

Close Outlook. Find and rename outcmd.dat to .old. (If using Windows 2000
or XP, you will need to enable searching hidden and system folders.)

Once you have done so, reopen Outlook and it should open fine. You will
need to rebuild any custom toolbars or customizations as the file outcmd.dat
controls how the toolbars display. When it becomes corrupted, it will cause
Outlook to hang because it cannot create the toolbars that you expect.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, johnnj asked:

| When I try to open MS Outlook,from the desktop or the mail button on
| IE, the program stalls at the splash screen. It does not show up in
| the applcations tab on the task manager. Any suggestions? thanks
 

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