Hi Customer,
Thanks for your input.
This issue only appears on the particular account, so it may be caused by
the corrupted Outlook profile or mailbox. Hence, please first try to
confirm the problematic account on some other worksations so as to make
sure whether it is related to profile or mailbox.
If the problem does not appear on other clients, we can perform the
following steps on the problematic client:
Step 1: Outlook Safe Mode
=================
a. Click Start, and then point to Programs.
b. Press CTRL while you click the shortcut for Outlook that you want to
start.
c. Hold down CTRL until you receive a message similar to the following:
"Outlook has detected that you are holding down the CTRL key. Do you want
to start Outlook in safe mode?" Click Yes.
Step 2: New Outlook profile
=============
Please create a new profile to isolate the issue.
For the steps on how to create a new profile, refer to the following
Microsoft Knowledge Base (KB) article:
829918 How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918
Step 3: Clean Boot
============
1. Click Start -> Run, then type "msconfig" in the input box and press
Enter.
2. Click Selective startup, and then clear the check box next to "Load
startup items".
3. Click Service tab, click Hide All Microsoft Services to hide them, and
Disable All.
4. Click Apply and OK, then restart the computer.
On the other hand, we can rebuild the mailbox if the mailbox is corrupted.
To do so:
1. Use Outlook or exmerge tool to export mailbox to PST file.
To use the Import and Export Wizard in Outlook:
a. On the File menu in Outlook, click Import and Export.
b. Under "Choose an action to perform", click "Export to a personal folder
file (.pst)", and then click Next.
c. Click to select the MAPI folder that you want to share, and then click
Next.
d. Save the PST file.
To use Exmerge, refer to the following article:
174197 XADM: Microsoft Exchange Mailbox Merge Program (Exmerge.exe)
Information
http://support.microsoft.com/?id=174197
2. Open the PST file from some other Outlook client to verify if we can
access inbox in the PST file.
3. If the PST file is good, go to ADUC (Active Directory Users and
Computers), right-click the problematic user and then click Exchange tasks.
Select remove exchange attributes.
4. Right-click the user again and then click Exchange tasks. Select create
mailbox.
5. Import PST back into mailbox using Exmerge or Outlook.
Hope this helps!
Best Regards,
Alan Sun
Microsoft Online Partner Support
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