Outlook Keeps Crashing

[JessiRight77]

I am using Office 2003 on a Windows XP Professional computer. Every
so often (10-15 minutes), my Outlook crashes and displays the usual
"Serious Error.. now closing" message. After a crash, event log
displays the following entries:

Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Description: Faulting application outlook.exe, version 11.0.8010.0,
stamp 43d16d53, faulting module unknown, version 0.0.0.0, stamp
00000000, debug? 0, fault address 0x00000000.

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Description: Hanging application OUTLOOK.EXE, version 11.0.8010.0,
hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Does anyone know what may be causing this?

Thanks,
Jessi

 

[Milly Staples [MVP - Outlook]]

Have you tried runing detect and repair? How big is your .pst file? What
format is it in, 97-2002 or the new unicode format? HAve you tried running
scanpst.exe against your .pst file?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.


After furious head scratching, (e-mail address removed) asked:

| I am using Office 2003 on a Windows XP Professional computer. Every
| so often (10-15 minutes), my Outlook crashes and displays the usual
| "Serious Error.. now closing" message. After a crash, event log
| displays the following entries:
|
| Event Type: Error
| Event Source: Microsoft Office 11
| Event Category: None
| Event ID: 1000
| Description: Faulting application outlook.exe, version 11.0.8010.0,
| stamp 43d16d53, faulting module unknown, version 0.0.0.0, stamp
| 00000000, debug? 0, fault address 0x00000000.
|
| Event Type: Error
| Event Source: Application Hang
| Event Category: (101)
| Event ID: 1002
| Description: Hanging application OUTLOOK.EXE, version 11.0.8010.0,
| hang module hungapp, version 0.0.0.0, hang address 0x00000000.
|
| Does anyone know what may be causing this?
|
| Thanks,
| Jessi

 

[JessiRight77]

Hi, Milly:

I did try "repairing" the Office 2003 software. I have also
uninstalled and reinstalled it.

I am not using an archived PST file, but the size of my mailbox is 59
MB.

I don't know what a "scanpst.exe" is... How do I do this?

Thanks,
Marcia

 

[JessiRight77]

Hi, Milly:

I did try "repairing" the Office 2003 software. I have also
uninstalled and reinstalled it.

I am not using an archived PST file, but the size of my mailbox is 59
MB.

I don't know what a "scanpst.exe" is... How do I do this?

Thanks,
Jessi

 

[voetsie]

Hi,

Have you already solved this problem? im curious, because i' ve the
same problem, made a new account, did analyse and repair, switched
virsuscanners on/off, run in protected mode, but still outlook crashes
when closing an e-mail, made a new .pst file etc.etc. nothing helps.

w xp sp2- outlook2003 sp2 11.0.8010.0, updated yesterday 29/4, stamp
43d16d53, unknown module.
Can anyone help me?
Thanks
Henk

 

[J Jones]

The easiest way to use Scanpst is to do a quick search for it on your
computer. Once you have located it you will also need to know where you PST
files are. Just run Scanpst and direct it towards the questionable PST file
and it does all the work. Depending on how large the PST file is it may
take some time to scan and repair the file.