Outlook Identifier Field

[Meowzer]

I have a work flow where I send a contractor an e-mail with a modification
request. The contractor enters this request into their system and generates
an internal problem-ticket number.

When I send the e-mail with the issue, I automatically send a copy to my
inbox in a specific folder. I’d like to be able to go back to the e-mail
copy and somehow display the ticket number in the list of inbox items. I
know I can add columns such as Identifier, but I don’t know how to update the
Identifier information with the contractor’s ticket number. Suggestions?

 

[Brian Tillman [MVP - Outlook]]

I have a work flow where I send a contractor an e-mail with a modification
request. The contractor enters this request into their system and
generates
an internal problem-ticket number.

When I send the e-mail with the issue, I automatically send a copy to my
inbox in a specific folder. I’d like to be able to go back to the e-mail
copy and somehow display the ticket number in the list of inbox items. I
know I can add columns such as Identifier, but I don’t know how to update
the
Identifier information with the contractor’s ticket number. Suggestions?

I'd simply edit the subject and add the ticket number to the that.

 

[Meowzer]

Wow - I had no idea I could do that. Thanks

I'd simply edit the subject and add the ticket number to the that.