Outlook Identifier Field

  • Thread starter Thread starter Meowzer
  • Start date Start date
M

Meowzer

I have a work flow where I send a contractor an e-mail with a modification
request. The contractor enters this request into their system and generates
an internal problem-ticket number.

When I send the e-mail with the issue, I automatically send a copy to my
inbox in a specific folder. I’d like to be able to go back to the e-mail
copy and somehow display the ticket number in the list of inbox items. I
know I can add columns such as Identifier, but I don’t know how to update the
Identifier information with the contractor’s ticket number. Suggestions?
 
I have a work flow where I send a contractor an e-mail with a modification
request. The contractor enters this request into their system and
generates
an internal problem-ticket number.

When I send the e-mail with the issue, I automatically send a copy to my
inbox in a specific folder. I’d like to be able to go back to the e-mail
copy and somehow display the ticket number in the list of inbox items. I
know I can add columns such as Identifier, but I don’t know how to update
the
Identifier information with the contractor’s ticket number. Suggestions?
Click to expand...

I'd simply edit the subject and add the ticket number to the that.
 
Back
Top