Outlook hangs when clicking on Calendar

[Sam]

The problem continues now every time I click on Calendar, whether in BCM or
Outlook. Can you please offer a solution?

 

[Raul Thomas]

BCM does not have a calendar but uses the Outlook calendar . I would suggest
that you start with a brand new Outlook profile and check if it cause the
hang .

--
Regards

Rahul Thomas [MSFT]

The posting is provided "AS IS" with no warranties and confers no rights.
https://blogs.msdn.com/rathomas

 

[Sam]

Thanks Raul. I actually re-installed Office completely using Small Business
this time thinking the standalone add-in of BCM didn't provide the proper
interop software. When that didn't fix the problem, I built a new ost file.
When that didn't solve the problem I started removing one-by one the flags
for followup attached to BCM contacts that I had added earlier today. Believe
it or not, the removal of one of them (perhaps a corrupt link?) fixed the
problem.

I appreciate the profile suggestion, but wouldn't that wipe out all of my
configuration?
--
Sam Bass
Inermediate Small Business User

BCM does not have a calendar but uses the Outlook calendar . I would suggest
that you start with a brand new Outlook profile and check if it cause the
hang .

--
Regards

Rahul Thomas [MSFT]

The posting is provided "AS IS" with no warranties and confers no rights.
https://blogs.msdn.com/rathomas

The problem continues now every time I click on Calendar, whether in BCM
or
Outlook. Can you please offer a solution?

 

[Raul Thomas]

Excellent troubleshooting to narrow the cause .

Yes the new profile would have any of you configuration setting , but it is
a test bed to check if the issue is due to BCM , OST or even profile
corruption . This could help you narrow down the issue without changing any
setting in the original profile

--
Regards

Rahul Thomas [MSFT]

The posting is provided "AS IS" with no warranties and confers no rights.
https://blogs.msdn.com/rathomas

Thanks Raul. I actually re-installed Office completely using Small
Business
this time thinking the standalone add-in of BCM didn't provide the proper
interop software. When that didn't fix the problem, I built a new ost
file.
When that didn't solve the problem I started removing one-by one the flags
for followup attached to BCM contacts that I had added earlier today.
Believe
it or not, the removal of one of them (perhaps a corrupt link?) fixed the
problem.

I appreciate the profile suggestion, but wouldn't that wipe out all of my
configuration?
--
Sam Bass
Inermediate Small Business User

BCM does not have a calendar but uses the Outlook calendar . I would
suggest
that you start with a brand new Outlook profile and check if it cause the
hang .

--
Regards

Rahul Thomas [MSFT]

The posting is provided "AS IS" with no warranties and confers no
rights.
https://blogs.msdn.com/rathomas

The problem continues now every time I click on Calendar, whether in
BCM
or
Outlook. Can you please offer a solution?

 

[Sam]

Thanks again Raul. I misunderstood re. the new profile, forgetting that a new
one doesn't wipe out the old. I'll remember that as an option in the future.

I have to say that BCM is now running like a champ. We have several thousand
records now on a server with heavy simultaneous activity going on as we clean
up some recently imported prospect files. So far so good.

--
Sam Bass
Inermediate Small Business User

Excellent troubleshooting to narrow the cause .

Yes the new profile would have any of you configuration setting , but it is
a test bed to check if the issue is due to BCM , OST or even profile
corruption . This could help you narrow down the issue without changing any
setting in the original profile

--
Regards

Rahul Thomas [MSFT]

The posting is provided "AS IS" with no warranties and confers no rights.
https://blogs.msdn.com/rathomas

Thanks Raul. I actually re-installed Office completely using Small
Business
this time thinking the standalone add-in of BCM didn't provide the proper
interop software. When that didn't fix the problem, I built a new ost
file.
When that didn't solve the problem I started removing one-by one the flags
for followup attached to BCM contacts that I had added earlier today.
Believe
it or not, the removal of one of them (perhaps a corrupt link?) fixed the
problem.

I appreciate the profile suggestion, but wouldn't that wipe out all of my
configuration?
--
Sam Bass
Inermediate Small Business User

BCM does not have a calendar but uses the Outlook calendar . I would
suggest
that you start with a brand new Outlook profile and check if it cause the
hang .

--
Regards

Rahul Thomas [MSFT]

The posting is provided "AS IS" with no warranties and confers no
rights.
https://blogs.msdn.com/rathomas

The problem continues now every time I click on Calendar, whether in
BCM
or
Outlook. Can you please offer a solution?