Outlook (full and express) removing mail from ISP server...

[Guest]

Even though I have the "Leave a copy of the messages on the server" checked
in the "Advanced" tab of the "Internet E-mail Settings" window.
In fact, the ONLY time that the e-mail stays on the ISP server is when our
home desktop is either powered down or is in stand-by mode.

Computer manufacturer claims it's not an O/S issue (XPHome) and ISP
(Comcast) says it's not thier issue.

HELP!

 

[Guest]

I used the "File and Settings Transfer Wizard" to move the e-mail settings
for the 3 users from the old PC to the new PC. This set up the Outlook
Express settings before we purchased Office Pro 2003 and "upgraded" from
Express to the full client.

 

[Diane Poremsky [MVP]]

try changing the setting, applying the changed setting then reapplying leave
on server.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[Guest]

I will try that, do I need to do this for all 3 users?

try changing the setting, applying the changed setting then reapplying leave
on server.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Even though I have the "Leave a copy of the messages on the server"
checked
in the "Advanced" tab of the "Internet E-mail Settings" window.
In fact, the ONLY time that the e-mail stays on the ISP server is when our
home desktop is either powered down or is in stand-by mode.

Computer manufacturer claims it's not an O/S issue (XPHome) and ISP
(Comcast) says it's not thier issue.

HELP!

 

[Diane Poremsky [MVP]]

see if it works for one first - but probably yes. also - if you have we b
access to the accounts, verify they are left on the server.

If you have 3 users sharing one windows logon that could be the cause. They
should all have different windows logons and different pst files.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I will try that, do I need to do this for all 3 users?

try changing the setting, applying the changed setting then reapplying
leave
on server.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Even though I have the "Leave a copy of the messages on the server"
checked
in the "Advanced" tab of the "Internet E-mail Settings" window.
In fact, the ONLY time that the e-mail stays on the ISP server is when
our
home desktop is either powered down or is in stand-by mode.

Computer manufacturer claims it's not an O/S issue (XPHome) and ISP
(Comcast) says it's not thier issue.

HELP!

 

[Guest]

Yes, 3 separate windows logons.
Sorry for the ignorance, but "PST" file?
I'm off to check...

Thanks so much for the info so far!

 

[Diane Poremsky [MVP]]

pst = personal folders. It's where outlook keeps the downloaded messages.
Some people share them with other users so they can have a shared calendar.


--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Yes, 3 separate windows logons.
Sorry for the ignorance, but "PST" file?
I'm off to check...

Thanks so much for the info so far!

see if it works for one first - but probably yes. also - if you have we b
access to the accounts, verify they are left on the server.

If you have 3 users sharing one windows logon that could be the cause.
They
should all have different windows logons and different pst files.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[Guest]

Each of the users have "outlook.pst" files in their respective
documents and settings\(user)\local settings\application
data\microsoft\outlook
directory


by changing the "leave on server", apply, reset, apply...
didn't solve the issue.
the e-mails were still removed from the ISP server once the PC was started...

Yes, 3 separate windows logons.
Sorry for the ignorance, but "PST" file?
I'm off to check...

Thanks so much for the info so far!

see if it works for one first - but probably yes. also - if you have we b
access to the accounts, verify they are left on the server.

If you have 3 users sharing one windows logon that could be the cause. They
should all have different windows logons and different pst files.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[Brian Tillman]

Each of the users have "outlook.pst" files in their respective
documents and settings\(user)\local settings\application
data\microsoft\outlook
directory


by changing the "leave on server", apply, reset, apply...
didn't solve the issue.
the e-mails were still removed from the ISP server once the PC was
started...

Try creating a new mail profile (Control Panel's Mail applet>Show
Profiles>Add) for one of the usersa and see if that changes things. Use the
Data Files button to tell Outlook to use the existing PST instead of
creating a new one.

 

[Guest]

So by using the existing PST file, there won't be any e-mail loss...
Thanks, I'll give it a shot later.